Customer Testimonials

Best Installer Ever

Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.
SpectrumVoIP | Business Phone Systems & Service
5
2019-08-01T21:06:09-05:00
Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.

Excellent service

Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:53:01-05:00
Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!

Good experience so far

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

Zeeshan Vrani
PRIME COMMUNICATIONS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:57:36-05:00

Zeeshan Vrani
PRIME COMMUNICATIONS

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

I commend you!

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

Jeff Madden
AGAP OF TEXAS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:59:46-05:00

Jeff Madden
AGAP OF TEXAS

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

Pleasantly Surprised

I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:50:15-05:00
I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.

Zero downtime, so happy!

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

Carlee Sands
Stone Central NY

SpectrumVoIP | Business Phone Systems & Service
5
2019-10-28T19:20:03-05:00

Carlee Sands
Stone Central NY

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

I’m impressed!

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Kurt Messerschmitt
THE FIG GROUP, LLC

SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:11:21-05:00

Kurt Messerschmitt
THE FIG GROUP, LLC

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Very professional

Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:48:48-05:00
Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.

Great support

James did an excellent job of solving my issue quickly.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:48:29-05:00
James did an excellent job of solving my issue quickly.

You have the BEST installers

Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:56:13-05:00
Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.

Way to go Colten!

Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-19T18:34:43-05:00
Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!

Going above and beyond

Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:58:26-05:00
Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.

I highly recommended SpectrumVoIP

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

Ken Jones
CARY INDUSTRIES

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:54:29-05:00

Ken Jones
CARY INDUSTRIES

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

What a stress-free setup!

Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!
SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:10:19-05:00
Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!

Great work ethic

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

Becky Johnson
BOND EQUIPMENT

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:50:35-05:00

Becky Johnson
BOND EQUIPMENT

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

:)

Very easy process. Quick and efficient, as always!
SpectrumVoIP | Business Phone Systems & Service
2020-02-20T14:51:25-05:00
Very easy process. Quick and efficient, as always!
5
15
SpectrumVoIP | Business Phone Systems & Service

"Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help! "

Amy D. Support Desk Review
comments_white2

"Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable."

Staff Aircraft Insurance Agency By Duncan
comments_white2

"Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us."

Amber Upshaw Century 21 Alliance Properties
comments_white2

"Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic."

Becky Johnson Bond Equipment
comments_white2

"Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!"

Fern Buritica ABC Prosthetics & Orthotics
comments_white2

"Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others."

Ken Jones Cary Industries
comments_white2

"Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!"

Emily Boaz First United Methodist Church - Sherman
comments_white2

"Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management."

Robert Reeve Reeve Electric Company, Inc
comments_white2

"Phones are working all the time without any downtime, no complaints"

Staff City of Pottsboro
comments_white2

"Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience"

Zeeshan Vrani Prime Communications
comments_white2

"Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset."

Staff Rolling Hills Apartments
comments_white2

"I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T"

Kurt Messerschmitt The FIG Group, LLC
comments_white2

"I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU."

Jeff Madden AGAP of Texas
comments_white2
Steve Medlock
Steve M.
17:20 18 Feb 21
Hector and his team did an outstanding job with my phone service. It was an easy and flawless transition.
Crystal Ybarra
Crystal Y.
21:26 09 Dec 20
Spectrum VOIP has been awesome through our set up process even with 3 locations so spread out. Hector is a great rep for them that will make sure you are taken care of.
Anthony Wright
Anthony W.
17:36 23 Feb 21
Hector, Donna, Nadine and the entire Spetrum VOiP team have been great to work with. Hector and the team have delivered on every commitment made in trasitioning me over from another voip carrier. The Dallas-based Help Desk and Training Team have been great in helping me set-up and organize my new phone system. Thanks again! Anthony Wright - Safe Hands Insurance Services, LLCread more
Beth Schlies
Beth S.
21:35 25 Jan 21
I just had to take a moment and brag on how wonderful Seth Davison was just now on our phone call. He was so knowledgeable and helpful as I went over my list of questions, and not to mention very patient.We just changed our phone system over to SpectrumVoip a few weeks ago and service like this just reaffirms that we made a great choice in phone companies for our car dealership :)read more
dobered
dobered
16:41 07 Jul 21
My training session with Jacob Hammonds was very informative. He is very patient and knowledgeable.
RACHEL SOLIZ
RACHEL S.
16:51 23 Mar 21
Jacob knows his stuff! He was patient and took the time to show us how to work our new phones. We had questions and he knew the answers! Great teacher. Glad he's on your team!
Andres Urrutia
Andres U.
18:31 03 Mar 21
Setup was quick, easy and efficient. Haven't has any major issues with the phones or system. The minor issues we have had have been addressed quickly and correctly the first time around. The mobile app feature is also really helpful when you are not physically near your phone. I would recommend for any business type.Not to mention the amount of money we were saved! Also were given a gift card upwards of $1,500 for selecting to go with some refurbished phones that haven't given us any problems.read more
Mike Taylor
Mike T.
17:43 27 May 21
This young man made my life easier with his great approach to training and his patience with me. could not ask for a better experience.
Rebecca Munoz
Rebecca M.
20:03 21 Dec 20
Mr. Hector Sepulveda and his team got us set up with a better system for the company and saved the company lots of money. He was very polite and friendly and he monitored the work every step of the way from start to finish. He also called us to make sure system was working even after the job was complete and has since helped me with any issues I may encounter. Their technical support is amazing and every single one of them are very polite, patient and professional.Highly recommend to everyone looking for a user friendly system and looking to save money!!!!read more
Mercedes Ruiz
Mercedes R.
00:44 02 Feb 21
Amazing service!!!! Love it!!!! Versatile and a must for a seamless workflow, especially now with some staff working from home and some from office. Don’t know what we would have done if we still had the old, outdated phone system during this shift due to the pandemic. This new phone system allowed us to continue working with no downtime setting up our home offices and adjusting to work from home.read more
Bridget Zambrano
Bridget Z.
23:40 18 May 21
Great Training! Jacob Hammonds was amazing and made sure we were all set up for success at NCC! Thank you, Jacob!
Luis Colon
Luis C.
03:00 06 Nov 20
The service process from sales (beginning) through the installation Technician (final) has been excellent. The quality of voice, volume and clarity of the phone calls are too class! I am building my practice so I have called many places with different phone providers and you notice the quality of the product is deficient in some cases horrible. However places with spectrum VoIP the quality and clarity of the phone call is superb. No more "what?, Can you repeate that?, Sorry I can bearly hear you?"The quality of the call is so high that people can understand you clearly even if you have an accent.I recommend Spectrum VoIP! Excellent service!, Excellent equipment!!, Excellent Price!!read more
Ruben Dominguez
Ruben D.
18:29 18 Dec 20
Hector was very helpful in establishing a managed VOIP system for the whole St Pius X Catholic Church campus. We were able to install a new phone system for the church and a separate one for the school. Hector was able to get our payments well within what we were paying with the other provider for both installations. I have used the technical support for one of our phones and the support was amazing. They were able to resolve the issue right away, by remoting into the phone and fixing the issue. When they determined that the phone was at fault, within three days, I had a replacement at the site. Hector will work with you to get the best bang for the buck and the best service for your site as well.read more
Abigail Carlson
Abigail C.
15:59 04 Feb 21
Grayson Akerly, Raul Torres, and Tiffany Ramsey have been amazing to work with. They made sure we were very well taken care of from our quoting to installation to training. What a great group of people! There was very little "down-time" or interuption (maybe 5 minutes). This was a major concern for us, being a national insurance company. I highly HIGHLY recommend working with SpectrumVOIP.read more
Michelle Cloud
Michelle C.
16:54 19 Apr 21
Jacob H did an amazing job at our training today. He was extremely helpful and was able to show us everything we needed and anticipated needs we would have in the future as well. He taught us so much on the admin web portal as well as basic phone use. He was polite, engaged, and so effective. Thanks Jacob!read more
Nadia Ramirez
Nadia R.
19:11 23 Oct 20
Switching to SpectruimVoIP was the best choice we made for our company. The Insurance business has a lot of legalities and numerous responsibilities, especially in Customer service. This program allows us to have a record of our phone calls, voice recordings, and phone messages through various departments and so much more. It is very easy to use and has 24/7 help. Hector Sepulveda was such an amazing rep! He went over and beyond servicing us. He explained the process over 3 times and even came to the installation to guarantee everything ran properly which he did not need to do. He made sure we got a lower rate than what we were paying and we still reach out to him until this day. In a world of technology, voip is the future. He is the worth your time- HSepulveda@SpectrumVoip.comread more
Leslie Tran
Leslie T.
19:42 19 May 21
Jacob provided a great rollout training for our team. Change can be difficult and initial response can sometimes lead to resistance but Jacob was efficient and started with the basics, which is always important to not overload with info and instill confidence in the change. Jacob empowered end users to play around with the new phone and just have fun. There will always be more questions after initial use but Jacob provided a forum for questions at the end of training and I am excited to start exploring!read more
Aimee Siperek
Aimee S.
19:08 07 Jan 21
Great decision to change our phone system to Spectrum VOIP! The phones have state-of-the-art features, installation process was easy, and every person along the way treated us well! We were trained, given handbooks, and keep answering our ongoing questions and emails. If you are thinking about switching, have no hesitation. Many thanks to Hector and his team!read more
Kristi Whitten
Kristi W.
16:07 05 Jan 21
I am writing to you to express my appreciation for the excellent customer service which I received from your technical support representative, Seth Davison. Last week I called to get assistance with re-assigning phone extensions as well as needing our contact information updated for Spectrum Voip. I had many questions for Seth due to our employee that handled our account had resigned. Seth was superb at his job. He took the time to listen, was extremely attentive, asked all the right questions and had my issues fixed in no time. He was an exemplary technical support representative and I hope that you will consider him for any promotions or bonuses that are available to your staff.read more
Meg Ford
Meg F.
19:43 16 Jul 21
Lyle helped me twice with getting my call issues resolved. He was very informative, followed up with further instructions on fixing an issue with my internet provider, and I'm glad that I somehow snagged him twice in a row. Give him free lunch, and take the pink coding off of his computer ;)read more
p hoff
p H.
19:22 26 Feb 21
We replaced our Vonage phones with Spectrum VOIP. The install process was smooth and I appreciated the constant follow up I received at every step. The coordination ahead of time made the porting go very quickly and our company did not miss a beat in the transition. I like the Admin Console and the simplicity of the customizations.read more
Ashley Wright
Ashley W.
12:51 16 Jul 21
Lyle Webb helped me several times get our call que set up, and troubleshoot some complaints with our system. He was fantastic. I enjoyed working with him.
Kamryn Mason
Kamryn M.
15:17 15 Jul 21
I completed training to go over the online portal for the Spectrum VOIP service, and it was highly informative and easy to follow. The training with Jacob Hammonds was a good experience and taught me how to make the service easier to use when working from home.read more
Andres Ontiveros
Andres O.
16:43 18 May 21
Jacob Hammonds was an amazing trainer! At first I was nervous about having a new phone system, but Jacob made it look so easy. I definitely feel confident with this new product now!read more
Leolia Townsend
Leolia T.
13:30 21 Jul 21
After several attempts to correct an issue at my place of work. I was able to connect with Joseph at SpectrumVoIP and he corrected it within an hour. He was very knowledgeable in the area where we needed assistance. He provided Excellent Service!read more
Tim Thompson
Tim T.
19:55 18 May 21
Loved the training! He was very informative and loved the Star Trek references!~ Shaka when the walls fell - Darmok
Pam Lyda
Pam L.
17:46 16 Aug 21
Jacob Hammonds was very helpful on training me with our new Spectrum VoIP phones. Highly recommend!
Ariel Franklin
Ariel F.
21:22 08 Dec 20
Jacob was so kind, gave me his time, and didn't make me feel incompetent- even though I am! He made for an enjoyable experience and I highly recommend
Next Reviews