Best Practices for Faxing with SpectrumVoIP
eFax Fax (short for facsimile) refers to the transmission of documents to a remote printing device via the telephone network. The document is captured as a single graphic image, converted to bitmap format, and transmitted using audio-frequency tones. The receiving machine reconstructs and prints the image. The process was invented by Alexander Bain in the […]
The Top 5 Voice over IP Myths – Busted
VoIP Facts and Common Myths Debunked No matter what type of business you run, communication is critical to your success. In today’s fast-moving marketplace, your employees require the ability to collaborate effectively, in real time, with colleagues, clients and business partners around the world. Without the appropriate voice, video and text-based communication tools, your business can […]
SpectrumVoIP News Roundup: Top Stories for October 2017
In the world of VoIP, there’s no shortage of interesting stories making the news each week. At SpectrumVoIP, we like to stay informed about the latest developments and share our insights with our clients and partners. This is our voip news roundup for October 2017, in which we summarize the top headlines that grabbed our attention over […]
What is CTI (Computer Telephony Integration)
Computer Telephony Integration (CTI) Computer Telephony Integration refers to technology that enables computers and telephones to interact with one another. CTI is used extensively in contact centers to improve productivity and deliver better customer experience. CTI applications offer a wide range of capabilities, including: Screen Pops – Display’s caller information on answering agent’s computer screen. […]
What is Broadband and how is it Delivered?
What is Broadband? Broadband refers to always-on Internet connections that transport multiple signals and traffic types at high speeds. ‘Broadband’ literally means the network can handle a wide band of frequencies. The broader (or wider) the bandwidth, the more information can be transmitted. Broadband Internet is now ubiquitous, with the older and slower dial-up-modem technology […]
2017 Lineup: VoIP Technology, Tools and Trends – Part 2
VoIP Yesterday, Today and Tomorrow You don’t have to go far to collide with breathless prose describing the expected capabilities of VoIP technologies and tools. The hype machine is at it again. Internet telephony has become the next shiny new thing. But wait! A brief pause (and maybe a few cups of coffee) make it […]
2017 Lineup: VoIP Technology, Tools and Trends
VoIP has become a familiar term and tool in global businesses. So much so that like Big Data and the cloud, it’s becoming a term you cannot escape. A quick look at the market status stats below tells you why. The general outlook is very good indeed. But if you want to engage VoIP technology […]
What is a Switch?
In the world of IT, a ‘switch’ can refer to two completely different pieces of technology; it can mean either a network switch or a telecoms switch. This article talks about the key characteristics and differences between these two types of switches. What is a Network Switch? In networking, a switch is a piece of […]
What’s the difference between a Key System and a PBX?
Key System & PBX A telephone system is a critical piece of infrastructure for any modern organization. It connects your business to the outside world and enables employees to communicate effectively with each other and with external clients and partners. A Key System and Private Branch Exchange (including traditional PBXs and IP PBXs) are the […]
What is DTMF and How Does it Work in a VoIP Environment?
What is DTMF and How Does it Work? Dual Tone Multi-Frequency is a signal tone generated when buttons are pushed on a telephone keypad – hence the term ‘Touchtone Phone’. DTMF was invented by the Bell Telephone Company in 1963. Over the following decades, it gradually replaced the earlier Pulse Dialing or Rotary Dialing technology. […]