COVID-19 Response for SpectrumVoIP Customers

UPDATE: 04/02/20

We take your health and ours seriously.

We are in an unprecedented time when our customers need us more than ever and protecting everyone’s safety – our employees and our customers – is vital.  With the rapidly evolving COVID-19 situation, we have continually assessed our protocols for our customer-facing employees and taken extra precautionary measures, such as additional sanitization practices.  Recently, we updated our technician protocols, adding more guidelines to limit technician interactions with our customers, and doing even more to protect our customers with NO Touch Installations.

The nature of our business is such that sometimes we need to interact directly with our customers, whether it’s to perform service calls or install new systems that can be vital to support an increasingly remote workforce.  Because of the circumstances, we’re taking extra steps to safeguard our customers.  Our technical support agents and sales staff are having deeper conversations with our customers to try and resolve issues without on-site appointments.  And if a visit to the location is needed, we strive to ensure that our customers can provide a safe work environment for themselves and for our team members.  To that end, we are equipping our field technicians with additional cleaning, sanitation and protective equipment, along with guidelines on how it should be utilized.  In addition, we are following all recommended guidelines regarding social distancing, ensuring that the customer’s location is healthy before arriving, wearing personal protective equipment (PPE), and frequent hand washing combined with the use of sanitizer before and after every customer visit.

All our field service team members are conducting daily personal wellness checks before reporting to work.  If anyone is showing any signs of illness, or if they have had any contact with another person with signs of illness, they are required to self-quarantine at home.

As a provider of an essential service for business, our goal is to continue to serve our customers while caring for everyone’s safety.

We encourage you to check here daily for updates.

Posted: 03/17/20

Preparation is key.

SpectrumVoIP continues to closely monitor developments related to the current outbreak of the Coronavirus known as COVID-19.

Our focus today, as is everyday: We’re committed to ensuring our customers have access to the most reliable service and global solutions — now and in the days and weeks to come. As the situation evolves, we’re working closely with our employees, partners and installers to support ongoing business operations and serve our customers’ needs.

SpectrumVoIP has multiple layers of redundancy built into our network, operations and our ability to communicate with customers during critical periods. As a provider of essential business communications, maintaining the ability to effectively respond and react to a crisis is part of our DNA. We fully expect to be able to maintain communications with our customers, when needed.

Keeping our customers connected is our highest priority. With many businesses asking employees to work from home, we know the service we provide is critical to ensuring our customers can get their jobs done.

SpectrumVoIP is committed to keeping its doors open, our help desk working at full capacity and technicians in the field will continue serving our customers, even though operations could change depending on current conditions in a region, and with guidance from local or state officials.

We will continue to provide help and support for connectivity needs, including articles with tips on how to work in this new environment and more. Looking for resources on how to move your workforce from the office to working remotely? Read this.

Posted: 03/12/20

As news develops around the spread of coronavirus (COVID-19), there is no higher priority to our entire SpectrumVoIP family than the safety of our customers and employees. We have implemented plans to make sure our operations and service remain at the highest quality for our customers.

Key Details

  • We are working around the clock to monitor and manage the situation as it evolves.
  • Our infrastructure features multiple geographically redundant offices and independent data centers.
  • We have remote working capabilities for employees in all regions.
  • Our team is working closely with its vendors to manage any potential impact and will be able to adjust should the need arise.

We are following the guidance of the World Health Organization (WHO), Center for Disease Control (CDC) and local authorities in affected regions. Our priority remains the safety of our colleagues, customers and partners.

Impact to systems

  • Service – One of the benefits of our cloud-based Unified Communications service is the ability to scale dynamically, reallocate resources between locations, and redistribution of call flow to meet demand as needed.
  • Support and management of systems – A general principle of our cloud-based service is remote management and administration. We see no effect to our ability to manage the systems used to support our products and have confirmed adequate capacity for staff to work remotely at scale.

We will continue to closely monitor the situation and evaluate additional measures to support our customers as needs arise.