Melanie Hunter

Platform: Google
Review Date: 6/23/20
Star Rating: ★✩✩✩✩
Status: COMPLETE

Absolutely the WORST decision I have ever made to do business with this company. One of my main numbers was never ported properly so we’ve gone MONTHS with that number showing as DISCONNECTED along with intermittent disconnects as well. We went months with that number only partially working. Their “call center” programming is VERY lacking. I could literally write a book on the issues I’ve had with this company, their product and their customer service. If you need a good phone system then LOOK ELSEWHERE!!!!!! If you want more information you are welcome to email me @ melhunter11@gmail.com. I will gladly give you more details of my issues. I beg you not to make the same mistake we made. This has been the biggest nightmare you can imagine with SIGNIFICANT impact on our business.

4 responses to “Melanie Hunter”

  1. Melanie, thank you for taking the time to leave a review. We apologize any inconvenience you’ve had and we want to make any issues right as soon as possible!

    I am escalating your account to our customer service manager. They will be reaching out soon to assist you.

    (Note: This has already been posted to Google.)

  2. From Michelle Ashworth:

    THE SITUATION:
    They have had several recent​ tickets in the past couple months, primarily for issues regarding calls stuck in the queue.
    There have not been any recent site visits for this customer except for an ISP swap in May that was only there to assist with the ISP switch.

    RESPONSE TO CUSTOMER:

    Good afternoon!

    We apologize for the difficulties you describe, and we appreciate your feedback as this provides us with an opportunity to further research and address these issues.

    We do see that you’ve recently reached out to our support team for assistance regarding call queue issues. If this has not been resolved, please reach back out to our support team at 972-312-0388 for further assistance.

    We look forward to your response and appreciate your patience while we investigate this matter.

    Thank you for being a SpectrumVoIP customer!
    – Corporate Escalations Team

  3. From David McElhaney:

    7/7/20: Megan,

    Thanks for sending my way, but unfortunately there’s nothing I can do for them. I spoke with Jeremy Brock yesterday to see how I could help but he asked me to have her call into support again, but this time ask for Angel. I’m not sure how that went.

    So, I did speak with Melanie yesterday, but our support for her issues have been lacking and these issues go way back. Sadly, a lot of their issues have to do with their inept local phone company which makes it very difficult for us to fix because things are a bit out of our control. We’ve also been slow to respond in some ways which has only exasperated the problem.

    I tried pushing her concerns to upper management in support a couple of weeks ago but didn’t get anywhere. Which was a bit surprising since she’s been emailing them, David Leidy and myself.

    I think Laura may be getting involved, but the reality is she needs to find another carrier and have them buy out our contract.

    Sorry to be the bearer of bad news, and I only hope we can do something to appease her because I wouldn’t be surprised if the bad reviews keep coming because they’ve lost a lot of business because their phones have had so many problems.

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