Your customers want you to text them.
Make Every Conversation Count
Business messaging on one platform: Effortlessly handle SMS two-way chats, calls, and marketing campaigns—all designed to boost your sales.
Simple Bulk Messaging
Craft personalized SMS campaigns using advanced messaging rules and securely send payment requests.
Flexible automation
Streamline appointment scheduling and responses with custom or pre-built SMS Interactive Text Recipients.
Built-in compliance
Track and manage SMS consent with ease. Ensure carrier compliance, with simple opt-out handling.
Deeply integrated
Leverage pre-built SMS integrations, custom APIs, or send business SMS directly via Microsoft Teams.
Your all-in-one communication platform
Connect with your target audiences, track and manage campaign performance, and grow your SMS marketing. Best of all, it’s all within the Stratus Portal!
Send messages that get read
Get 98% open rates and 7x more engagement than email with personalized promotions and branded content.
Automate your campaigns
Let automated text campaigns handle customer interactions and follow-ups with our pre-built integrations or open APIs.
Share photos and more by text
Easily send pictures, event invites, and other media through text to make your messages more interesting.
StratusTEXTING Pricing
StratusChat
Included with Stratus Portal
$0
A simple messaging tool perfect for teams to communicate.
- Comparable to MS Teams or Slack
- Some limitations on what can be sent
- Internal only
Essential
Upgrade required
$10 / mo + usage
A simple texting tool perfect for one-to-one texting.
- Basic SMS / MMS texting
- Send files, images, and links
- Some limitations on internal vs external messaging
- One-time setup fee: $25
Pro
Upgrade Required
$49 / mo + usage
A robust tool perfect for one-to-one or broadcast messaging.
- Send payments, review links, forms, images, and files
- Automate messages, create templates, and tag contacts
- One-time setup fee: $25
Deal: Bundle 5+ users for $33/mo + usage.
Compare the Plans
Feature
StratusChat
StratusTEXTING Essential
StratusTEXTING Pro
Internal Team Chat
One-to-One Texting with Customers
Send Files, Images, and Links
AI Compose Messages
Payments by Text
Automations & Templates
Broadcast Messaging
Contact Tagging & Notes
Real-World Ways to Put Texting to Work
Turn Missed Calls Into Sales
Instead of sending customers to voicemail, reply instantly by text. A quick “Yes, we can help” keeps the conversation alive and often closes the sale.
Confirm Appointments & Deliveries
Save time with text reminders and confirmations. Customers are more likely to show up on time or be ready when they can text back a simple “Yes.”
Get Paid Faster
Send secure payment links right inside a text conversation. Customers can pay with Apple Pay®, Google Pay™, or card. No extra steps required.
Send Alerts & Updates
Keep your customers informed with broadcast messages for specials, closures, or important updates, all from the same Stratus dashboard you already use.
Built for Teams Like Yours
Customer-Facing Teams
Front desks, sales reps, and service coordinators who need quick, reliable communication.
Service-Based Businesses
Anyone booking appointments, managing deliveries, or coordinating staff.
Owners & Managers
Those who want insight into every customer interaction without juggling multiple tools.
FAQs
What’s included in StratusTEXTING?
You get access to customer texting directly in your Stratus Portal, including one-to-one messaging, broadcast campaigns, and automations (depending on your tier).
What does “campaign fee” mean?
Carriers require a one-time registration fee for each group of phone numbers. It ensures your business messages are verified and delivered without being marked as spam.
How much does each text cost?
Messages are billed by usage. Pricing is $0.01 per SMS / MMS in Essential and $0.03 per SMS / MMS in Pro.
Can I use my existing business number?
Yes! Most existing SpectrumVoIP numbers can be text-enabled, so you can call and text from the same line.
Is it secure and compliant?
Yes. StratusTEXTING follows carrier regulations, includes simple opt-outs, and is designed to keep your customer data safe.
Are there any requirements for my business to send marketing messages?
Yes, businesses have a few criteria they need to meet before they can begin texting.
TCR Requirements:
1. A working website: The TCR will look for a website associated with your brand entity. We recommend providing this in your registration. [Not a Facebook page or any other social media site]
2. Opt-in language on phone number collection forms: In order to be approved, you’ll need to ensure that all of all of your phone collection forms on your website include opt-in language.
3. Compliant Privacy Policy easily visible on your website: Your privacy policy must be easily accessible on your main website, and is compliant – guidelines here. Template below.
4. Link to your privacy policy from your phone number collection forms: In addition to requiring opt in language on all phone collection forms, each form must also link to your compliant privacy policy.
You can read more about the 10DLC and TDR Guidelines here.
What kind of SMS text messaging can I send and receive?
With your SpectrumVoIP business text messaging service, you can send and receive texts and multimedia messages (MMS) with suppliers, customers, colleagues, and departments using your SpectrumVoIP business numbers. Using one professional phone number for all business communications, you can also receive text message notifications for voicemails, faxes, missed calls, and urgent messages.
What should I look for in a business text messaging service provider?
When choosing a business text messaging service, simplicity and flexibility are key. When used effectively, business SMS can be a powerful tool to enhance engagement. Here’s what to look for with SpectrumVoIP:
- Unified Phone Number
Send SMS messages from your SpectrumVoIP business number to maintain professional and secure communications. - Unified Communications Inbox
Manage all your SMS conversations, business calls, and eFaxes in one place across all your devices with SpectrumVoIP. - Carrier-Compliant and Optimized for Deliverability
SpectrumVoIP’s SMS solution is designed to optimize deliverability while ensuring carrier compliance. We meet new carrier requirements, help offset per-message fees, and reduce the risk of fines. All businesses and phone numbers are vetted and registered with The Campaign Registry (TCR) through SpectrumVoIP. Our advanced spam detection and compliance system helps prevent messages that violate carrier guidelines, ensuring the best possible reputation for your business while driving greater deliverability, reducing costs, and increasing ROI. - Integrations for Enhanced SMS Capabilities
SpectrumVoIP offers integrations that allow you to plug SMS into the tools you already use, such as Hubspot, Google, and Microsoft Teams. Use Advanced SMS features to send marketing blasts, notifications, appointment reminders, and payment requests. Enjoy features like:- Shared SMS inbox
- Automated workflows (auto-replies, keyword auto-responders, and more)
- Built-in AI capabilities
- Segmented contact lists
- SMS campaign management
- Real-time data and analytics, including message delivery status, timestamps, and more.
- Simple Setup with Transparent Pricing
Unlike other providers, SpectrumVoIP offers predictable costs with transparent pricing—no hidden fees, surcharges, or unexpected charges for unused SMS. Our customers benefit from a free monthly SMS allowance pooled across their account, so team members who use more aren’t penalized, and unused messages from others don’t go to waste. - One Subscription for Simplified Business Communications
Business SMS is included in SpectrumVoIP’s advanced communication plans. With a single subscription, access tools like a robust cloud phone system, online faxing, team messaging, video conferencing, and more. Consolidate your vendors, simplify your budget, and revolutionize your communications with SpectrumVoIP SMS.
Is there any limitation on storing my business texting messages?
Each user can store up to 5,000 text messages, including sent and received messages in SpectrumVoIP business texting app.
Can I use my toll-free number to send out SMS / MMS?
Yes, sending outbound SMS is supported. However, sending/receiving MMS for toll-free numbers is currently not supported. Please contact your us to enable sending SMS with your toll-free number.
How much does business SMS service cost?
StratusChat is included free with your SpectrumVoIP service and gives your team unlimited internal messaging.
For customer texting, StratusTEXTING Essential starts at just $10 per month plus $0.01 per message, giving you simple one-to-one texting, file sharing, and customer conversations.
If you need more, StratusTEXTING Pro is $33 per user per month plus $0.03 per message, adding advanced features like automations, templates, broadcast messaging, and payment requests.
Are there any restrictions on the types of texts I can send?
Yes, mobile carriers have placed restrictions on how you may message recipients, as well as the types of messages and campaigns you may send. Please review our SMS policies to better understand these restrictions and the requirements carriers have placed on business SMS.
Ready to level-up your business communication with texting?
You already trust us with your phone service, why not trust us with your business texting?
