Best Practices for Faxing with SpectrumVoIP
eFax Fax (short for facsimile) refers to the transmission of documents to a remote printing device via the telephone network. The document is captured as a single graphic image, converted to bitmap format, and transmitted using audio-frequency tones. The receiving machine reconstructs and prints the image. The process was invented by Alexander Bain in the […]
What is CTI (Computer Telephony Integration)
Computer Telephony Integration (CTI) Computer Telephony Integration refers to technology that enables computers and telephones to interact with one another. CTI is used extensively in contact centers to improve productivity and deliver better customer experience. CTI applications offer a wide range of capabilities, including: Screen Pops – Display’s caller information on answering agent’s computer screen. […]
What is Broadband and how is it Delivered?
What is Broadband? Broadband refers to always-on Internet connections that transport multiple signals and traffic types at high speeds. ‘Broadband’ literally means the network can handle a wide band of frequencies. The broader (or wider) the bandwidth, the more information can be transmitted. Broadband Internet is now ubiquitous, with the older and slower dial-up-modem technology […]
What’s the difference between a Key System and a PBX?
Key System & PBX A telephone system is a critical piece of infrastructure for any modern organization. It connects your business to the outside world and enables employees to communicate effectively with each other and with external clients and partners. A Key System and Private Branch Exchange (including traditional PBXs and IP PBXs) are the […]
What is DTMF and How Does it Work in a VoIP Environment?
What is DTMF and How Does it Work? Dual Tone Multi-Frequency is a signal tone generated when buttons are pushed on a telephone keypad – hence the term ‘Touchtone Phone’. DTMF was invented by the Bell Telephone Company in 1963. Over the following decades, it gradually replaced the earlier Pulse Dialing or Rotary Dialing technology. […]
What is a Codec? G.729 vs. G.711
G.729 vs. G.711 The word “Codec” has two meanings in the technology world. The term originally stood for coder/decoder – typically a hardware-based device that performed digital-to-analog and analog-to-digital conversion. One well-known example is a modem, used to transmit data over analog telecommunications lines. The second, and now more common meaning of ‘codec’ is compression/decompression. It describes […]
An Insider’s Guide to the Conference Bridge
What is a Conference Bridge? The conference bridge allows a group of participants to attend the same phone call. At your request, our support desk will activate a conference bridge at no additional cost to your account. The bridge supports as many participants as your company has active seats with SpectrumVoIP. Each participant uses their own […]
What is QoS and how does it enhance your call quality?
Quality of Service for IP Phones QoS (Quality of Service) describes a concept whereby data bandwidth and error rates can be measured, improved and guaranteed. QoS is especially important to real-time traffic like voice and streaming multimedia, where any data loss or delay would result in unacceptable audio or image quality. Delivering sufficient QoS is […]
Why Traffic Shaping is Important for Your Voice over IP Traffic
What is Traffic Shaping? Traffic shaping (also known as bandwidth shaping or packet shaping) is a method of regulating network data flows to ensure a consistent throughput or quality of service (QoS) for specific applications. It involves delaying the transfer of low-priority packets while expediting the transfer of high-priority packets to achieve the desired traffic […]