Voip Feature:

Barge

Supervisors or managers can discreetly monitor ongoing calls and intervene when necessary. This feature is invaluable for quality assurance purposes, allowing supervisors to provide real-time coaching and guidance to agents during customer interactions. It ensures consistent service quality and adherence to company standards, ultimately enhancing customer satisfaction and loyalty.

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SpectrumVoIP Event

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SpectrumVoIP Event

Join us on 1/7/25 at 2:00PM CT for a major product announcement. You don’t want to miss this!