Call Recording

Call recording can be initiated on demand, with a simple star code or it can be configured to record all calls. As a new customer, you receive 30 days of call recordings that are stored live on your account through your portal. If additional storage is needed, a nightly backup to FTP, SFTP or Amazon S3 (cloud-based storage) can be set-up for free.

Have questions about Call Recording?

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Is this PCI compliant?

Answer - Call recordings have the unique ability to be manually paused or resumed with a star code.

Who has access to Call Recordings?

Via the Manger Portal, only administrators or call center supervisors can access call recordings in the call history menu.

Where can I set-up Call Recording?

Call Recording can be set-up per user or queue.