Caller ID Routing

There are times when you have VIP customers that need special attention. With Caller ID Routing, you can direct these customers to a specialized group of users to handle their specific needs. You can also route calls directly to customized messages or block unwanted callers.

Have questions about Caller ID Routing?

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Who has access to setup Caller ID Routing?

Standard users have access to allow or block calls based on Caller ID. If unique Caller ID routing ( i.e customized messages, VIP routing, etc...) is required, contact our Technical Services department.

Can I route calls directly to voicemail?

Yes, calls can be routed directly to voicemail based on criteria like, forward always, busy or unanswered.