Custom schedules allow businesses to create conditional call routing such as business hours, holidays, inclement weather and vacation schedules. These time-based schedules can be used to activate different “custom messages” like after hours or out of office greetings. Administrators can set holidays, in advance, for the entire year and only do it once. So you can set it and forget it!
Have questions about Time-Based Schedules?
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Can I override time-based routing?
Time based call routing can be overridden with a custom star code. This works best when you need a little flexibility.
Can users make changes to an existing custom schedule?
Users can only make changes to custom schedules on their own extension. If a custom schedule is built for the company (i.e business hours), only administrators have access to make changes.