How to Use Your Yealink Phone: The Definitive Guide (Part 1)
Welcome to the SpectrumVoIP family! If you’re reading this article, then you probably have a few questions about how to use your new Yealink phones. You’ve come to the right place.
In this article, you’ll find a basic introduction and some helpful links to help you navigate your Yealink phones. But, as always, we’re here to help. If you have any questions or concerns, dial HELP (or 4357) on your SpectrumVoIP phone and you will be connected to our help desk!
Answering and Dialing Calls
To answer an incoming call on your Yealink phone, you can pick up the handset, press the Speaker Phone button, press the Answer button on the screen, or press the Headset button. If the Headset light is already illuminated, you can press the Answer button on the screen.
To dial a call, input the number you’d like to reach (make sure to include the area code even for local calls). Then, you can pick up the handset to initiate the call, or press Send to use the speaker phone feature. If you’d like to dial a call using your headset, make sure the Headset light is illuminated and then press Send.
Placing a Call on Hold
To place a call on hold, press either of the two Hold buttons -- one on the screen or one to the right of the number pad. To return to the held call, either press the Blinking Line or press the Hold/Resume button again.
Tips:
On hold calls are private and can only be picked up on the same phone.
Pressing another line key automatically puts your current call on hold.
Call Transfers
Your Yealink phone allows you to engage in two different types of call transfers: Blind Transfers and Supervised Transfers.
A Blind Transfer simply indicates that the call transfer is unannounced to the receiving party.
To initiate a Blind Transfer, press the Transfer button which will automatically place the call on hold. Next, enter the destination number or press a Speed Dial key. Last, press the Transfer button again or hang up to execute the transfer.
A Supervised Transfer allows you to brief the receiving party on the call before you transfer it to them. You can also cancel the transfer and go back to your caller if the destination is not available to take the call.
To initiate a Supervised Transfer, press the Transfer button which will automatically place the call on hold. Next, enter the destination number or press a Speed Dial key. Wait for the call to connect – this allows you to speak with the party to whom you are transferring and announce the call to them. Last, press the Transfer button again or hang up to execute the transfer.
To cancel the transfer, simply press the End Call/Cancel button and then the Flashing Line button to return to the call.
Tip: You can transfer calls to an external number such as a cell phone by following the instructions above.
To transfer a call straight to voicemail, press the Transfer button, and then enter 03+ the extension. Then, simply press the Transfer button again or hang up to execute the voicemail transfer.
Parking Calls (Public Hold)
Use the Park feature when you want to send a call to an individual who is not at his or her desk. Pair this feature with the paging system to announce who is on hold and the park number so that that individual can pick up the call.
To park a call, press any idle (green) Park button.
To retrieve the parked call from any phone, press the corresponding Park button.
Note: When a call is parked, the corresponding Park button will illuminate the color red.
Pick Up
Use the Pick Up feature to answer another incoming call.
To pick up a phone call, press the Blinking Red Status button next to the user that you would like to pick up.
**Note: Only the Blinking Red Status buttons are available to be picked up. Solid Red indicates an active call, while solid green indicates an idle call.
Haven’t Found What You’re Looking For?
If you still need some guidance for your Yealink’s comprehensive features, check out Part 2 of this Definitive Guide. We’ll talk about how to set up conference calls, forward calls, set up and check your voicemail, and much more. You can also check out our other video tutorials on Youtube below.
