Why switch to VoIP?
Transitioning your business phone system from a landline to VoIP (Voice over Internet Protocol) might feel unnecessary: why change something that is working just fine?
But when you consider the capabilities of VoIP–and how it radically transforms your customer communications for the better–you’ll realize that incorporating this technology within the framework of your business communications is the difference between customer retention, or slowly letting your business stagnate.
The Simplified Switch
With the right approach, switching to VoIP is a straightforward process.
Step 1
Determine your individual needs, which largely depends on your location, number of employees, and business structure. Ask yourself these questions:
- Are you a single location or several? Do you plan to add more sites as you grow?
- How many employees do you have, and how many of them work remotely?
- Do your sites have common areas that require phones? (reception, lobby, kitchens, labs, etc.)
- Do you need phones for conference rooms?
- Do you operate a contact center environment?
Once you’ve identified your high-level requirements, the next step is to assemble a team to select, design, and implement your new VoIP system.
Step 2
Now, you can start to think about what you want to achieve. Modern VoIP systems come packed with a vast array of powerful features. Some of these might be critical to your organization, while others might be less relevant. Create a list of essential features that you use everyday or might want in the future. These might include:
- Voice and/or Video Conferencing
- Online Meetings with Desktop Sharing
- Computer Telephony Integration (CTI)
- Voicemail to Email Transcription
- Full Functionality on Mobile Devices
- Call Recording & Call Forwarding
- Visual Voicemail
- Contact Center Functionality
Step 3
Now that you know what you want your VoIP system to do, it’s time to identify the best solution. Cloud-hosted unified communications systems can be deployed extremely quickly. With SpectrumVoIP, you can even test out the entire system in a 3-month trial, and the best feature? There are no upfront costs, ever.
In addition, VoIP is designed to operate on the same infrastructure as your data network. Installation with our team of highly-skilled technicians provides a seamless transition from your current system, so you never experience downtime or miss calls from your customers.
Switching To VoIP Made Easy
To learn more about how your business can benefit from a switch to Voice over IP, as well as the options available to you, contact SpectrumVoIP today.