On-Premise vs Hosted
On-Premise vs Hosted As a business owner, you likely already know how important it is to have a sound business phone system in place. Unified Communications decisions are some of the most important decisions that you’ll make concerning your business. VoIP is one of the most innovative technologies in business communications systems, but there are […]
Benefits of using VoIP for Business
Benefits of using VoIP for Business The affordability and availability of Hosted PBX phone service have inspired many business owners to switch from conventional or analog phone systems to VoIP; which is a type of calling that uses broadband Internet for digital communications. Using the internet to make phone calls comes with a variety of […]
VoIP Myth #4: Business Stops when the Internet Goes Down
Is the Internet Down? As discussed in our previous article, we often ask ourselves this question during any form of internet outage or network disruption that significantly impacts your business. Although broadband internet connections are generally very reliable, they do occasionally experience events like an internet outage. So if you’re thinking about upgrading to Voice over […]
VoIP Myth #2: Poor Audio Quality
Voice Quality and VoIP Switching to Voice over IP should be an easier choice, with its superior functionality and lower cost than traditional telephone systems. However, we have found that many prospective customers are concerned with voice quality. They’ve heard tales of VoIP calls suffering from poor voice quality, audio quality and even call dropouts. […]
VoIP Myth #1: High Upfront Costs
Cloud PBX Cost Savings for Business One of the first questions we’re asked by customers is “How much will VoIP cost my business?” and ” Will there be any cost savings with a VoIP system?” In particular, customers are concerned with the upfront VoIP cost of handsets. After all, dozens of shiny new cutting-edge office […]
The Top 5 Voice over IP Myths – Busted
VoIP Facts and Common Myths Debunked No matter what type of business you run, communication is critical to your success. In today’s fast-moving marketplace, your employees require the ability to collaborate effectively, in real time, with colleagues, clients and business partners around the world. Without the appropriate voice, video and text-based communication tools, your business can […]
Compelling Voice over IP Statistics to Build Your Business Case
Business VoIP Statistics You’ve probably heard plenty of anecdotes about the benefits of Voice over IP, and you know that many organizations have already made the switch. But if you’re thinking about upgrading from a traditional phone system to Business VoIP, then anecdotes are not enough – you need cold, hard facts to build your […]
SpectrumVoIP News Roundup: Top Stories for October 2017
In the world of VoIP, there’s no shortage of interesting stories making the news each week. At SpectrumVoIP, we like to stay informed about the latest developments and share our insights with our clients and partners. This is our voip news roundup for October 2017, in which we summarize the top headlines that grabbed our attention over […]
What is CTI (Computer Telephony Integration)
Computer Telephony Integration (CTI) Computer Telephony Integration refers to technology that enables computers and telephones to interact with one another. CTI is used extensively in contact centers to improve productivity and deliver better customer experience. CTI applications offer a wide range of capabilities, including: Screen Pops – Display’s caller information on answering agent’s computer screen. […]
2017 Lineup: VoIP Technology, Tools and Trends – Part 2
VoIP Yesterday, Today and Tomorrow You don’t have to go far to collide with breathless prose describing the expected capabilities of VoIP technologies and tools. The hype machine is at it again. Internet telephony has become the next shiny new thing. But wait! A brief pause (and maybe a few cups of coffee) make it […]