Call Announcement is a pre-recorded message informing the user on call handling best practices. This is best applied where the same staff is answering calls for multiple departments, businesses or locations.
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What will the agent hear during a call announcement?
The agent will be presented with a pre-recorded message and prompted to press 1 to accept the call.
What happens if the agent does not press 1 to accept the call?
The call queue will route the call to the next available agent.