Queue Call Back
Waiting for “ the next available representative” can be a drag. Instead of holding, the Queue Call Back feature allows callers to hang up and receive a call back when the next agent is free. Callers will be confident moving onto other tasks while waiting for a follow up call.
Have questions about Queue Call Back?
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Will the system call back the Caller ID or can I enter a new number?
When prompted, the caller has the option to call back the Caller ID or enter a new number.