Route incoming calls to the most appropriate agent or department based on predefined skills or qualifications. Skills-Based Routing ensures that callers are connected with the most qualified representative to address their needs, improving first-call resolution rates and customer satisfaction.
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Join us today at 2PM CT for a major product announcement. You don’t want to miss this!
Join us on 1/7/25 at 2:00PM CT for a major product announcement. You don’t want to miss this!
