Unlimited Ring Groups
A ring group is a call delivery method that allows you to ring several users simultaneously. This is helpful when calls need to be answered quickly anywhere in the office. Even in the breakroom.
Have questions about Unlimited Ring Groups?
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If I can’t answer the phone, can I forward the call somewhere else?
Yes, you can forward unanswered calls to voicemail, auto attendants, other users or external number. See Call Routing Failover feature for more information.
Can the same user be in multiple Ring Groups?
Yes, users can be placed in as many ring groups as needed for your business. For example, a bilingual agent can be in an English and Spanish ring group.