Coffee Shops Everywhere Are Turning To The Reliability Of A VoIP Phone System
If you’re a coffee shop owner, I would personally like to thank you from the bottom of my heart. For many of us in the United States, coffee shops are our second home. There’s nothing quite like cozying up with a fabulous cup of coffee and enjoying the hustle and bustle of a coffee shop while you’re working, studying, or simply enjoying some time off.
For a coffee shop, a VoIP phone system goes a long way. It’s one of the most reliable ways of setting up communication in your business, and allows coffee shops to manage a high volume of calls without interference or busy signals. This way, your customers can enjoy a seamless communication process when calling to ask questions or place orders.
All in all, a great phone systems plays a huge part in providing a better experience for your customers, and VoIP especially gets that job done.
Benefits of a VoIP phone system in your coffee shop:
- Enables efficient and detailed communications for placing to-go orders, enhancing the accuracy of taking orders and customer calls.
- Opens up an effective communication method between kitchen and FOH staff to improve workflow and enhance customer service.
- Removes the need for clunky wires and bulky landline phone systems that just take up much needed space.
- Enables you to set custom messages or extensions that notify customers of hours, directions, specials, marketing promotions, and much more.
Most VoIP systems also have call analytics that give details about every incoming or outgoing call. By keeping track of the calls made and received throughout the day, you can specifically target your marketing efforts to the wants and needs of your customers.
One of the most revered features of a VoIP phone system is the ability to eliminate busy signals and reduce customer wait times. This is especially useful for coffee shops that deal with a high volume of calls.
A customer who receives a busy signal will most likely just move on to your competitor–automatic money lost for your business. Since VoIP is equipped with Call Hold and Music, you can put the caller on hold automatically until the next available person can take the call. In this way, you can enhance customer service and make sure that no one is turned away through a lack of communication.
Managing Costs
Let’s face it, if you’re opening up your first coffee shop, chances are that the budget is a little tight. A VoIP phone system allows coffee shops to reduce maintenance, operation, and infrastructure costs, and dedicate more cash flow to things like high quality coffee, investing in welcoming decor and ambiance, and other costs associated with running a business.
For coffee shops in multiple locations, using a reliable VoIP phone system can help reduce infrastructure costs because all locations can be connected through a single VoIP platform.
The use of phone lines in today’s world is extremely outdated. Phones lines are often clunky, take up way too much space, and worst of all, they often experience outages. Compared to the sleek and efficient VoIP system that connects directly to your internet, implementing a VoIP phone system in your coffee shop is a no-brainer.
A lot of people wonder what to do if their internet connection goes down. With SpectrumVoIP, it’s not a problem. While internet outages can occur, SpectrumVoIP’s Automatic Failover feature keeps your phone service going even in the event of an internet outage.
VoIP also cuts down on your expenses: the monthly phone bills are often 50% less than with traditional phone lines. That’s a considerable chunk of extra change in your pocket!
Which VoIP Service Is Right For Your Coffee Shop?
Choosing the right VoIP provider is essential to ensure that you get exactly what you need, at a fair price.
Many VoIP providers are famous for nickel-and-diming you. They present you with a seemingly low cost, but with every added feature that you need, they bump the price higher and higher, until your monthly costs are way over what they should be.
SpectrumVoIP eliminates that problem by providing everything for you (including brand new phones and on-site installation with a professional technician) in one, low monthly cost. With top-notch service, the best pricing on the market, from a family-owned, family-operated business, you are sure to get exactly what you need, without breaking the bank.
To find out just how much you can save, visit us here.