Contact Center

Welcome to the Future of Customer Care

Expand your business phone system into a complete customer engagement program with our contact center add-on by combining intelligent call routing, real-time analytics, and advanced queue management tools into one platform.
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Transform Your Phone System Into a
Customer Experience Platform

As businesses grow, managing high call volumes and complex service workflows requires more than a traditional phone system. Organizations need intelligent tools that improve efficiency, visibility, and overall customer satisfaction.

The contact center add-on enhances your VoIP platform with advanced call distribution, customizable queues, and skills-based routing. Calls are automatically directed to the most appropriate agents, helping reduce wait times and improve first-call resolution.

Supervisors gain access to real-time reporting dashboards that provide clear visibility into team productivity and customer interaction trends. With centralized control and scalable infrastructure, your business can deliver consistent, high-quality service while expanding operations.

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Request a Quote and Give More Power to
Your Business

Talk to our team to see how our add-ons enhance your services and help improve efficiency, flexibility, and performance.
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Get Full Access To The
‍Contact Center Features!

Give your team the tools they need to manage conversations efficiently. From call visibility to smart routing and announcements, these features help contact centers stay organized, responsive, and in control of every interaction.
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Agent Queue Status

In a call center, agents can set statuses such as logged in, on break, or in a meeting. These statuses are tracked in reports accessible to administrators and supervisors, ensuring efficient customer service management.
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Call Announcement

Call Announcement is a prerecorded message that provides users with call-handling tips. It's ideal for situations where staff handle calls for multiple departments, businesses, or locations.
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Call History

Call history serves as an intuitive record of all call activities, displaying details such as call duration and categorization. Users can easily access this information through the Stratus Manager Portal, the Stratus mobile application, and the web-based softphone.
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Custom Queue Hold Music

SpectrumVoIP provides personalized hold music options both at the account level and for specific call queues. This enables you to tailor callers' hold experience based on their interaction with your business.
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Escape From Call Queue

In cases of extended hold times, provide customers with the option to exit the queue using the "Escape from Call Queue" feature. Customers can be redirected to alternative destinations like auto attendants, operators, different hunt groups, or voicemail.
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Queue Call Back

With the Queue Call Back feature, callers can disconnect and receive a callback when an agent is available. This way, callers can confidently attend to other tasks while anticipating a follow-up call.
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Real Time Queue Stats

This feature provides a quick overview of specific queue statistics to promptly address call queue metrics. Each statistic can feature tailored lower and upper thresholds, visually alerting managers to take necessary action.
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Skills-Based Routing

Agents can be assigned to higher-priority queues based on their skills, ensuring that even if they're in multiple queues, they receive higher-priority calls first. This approach ensures customers' needs are addressed by the most suitable agent.

Key Benefits Of The Contact Center Add-On For
Businesses

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Improve Customer Interaction Efficiency
Connect customers with the right agents faster by routing automatic call distribution and improving resolution times and overall service experiences.
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Increase Agent Productivity
Provide agents with tools such as call analytics, real-time monitoring, and workflow automation to gain visibility into team performance effectively.
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Strengthen Customer Experience Consistency
Standardize call handling processes and service workflows across teams and locations to maintain consistent service quality while scaling operations.
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Gain Actionable Performance Insights
Track call metrics, agent performance trends, and customer interaction patterns through centralized reporting dashboards.
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Support Business Scalability
Enable distributed call center environments by supporting remote agents and multi-location operations.

Ready to Expand Your
System’s Capabilities?

Our specialists will help you identify the right add-ons to improve your business performance, strengthen security, and support your company's growth.
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Designed for Teams That Rely On Mobility and Responsiveness

Our Contact Center add-on is built for departments where responsiveness, efficiency, and service quality directly impact revenue and customer satisfaction.
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Customer Support

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Call Center Operations

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Technical Support

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Account Services

Why Choose
‍SpectrumVoIP?

Built Around Service, Not Contracts, A Phone Company That Answers the Phone.

We prioritize your business communications with enterprise-grade systems that unify your entire company. All delivered at one flat rate with unlimited features, plus white-glove setup and 24/7 human support.
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