How Does The Call Recording Feature Work?
SpectrumVoIP's call recording is built directly into your phone system, accessible from your desk phone, StratusHUB desktop app, Stratus Mobile App, or web portal. Recordings are stored in a searchable archive you can access anytime.
Explore Phones
Increased Quality Assurance
Review customer interactions to identify service gaps, recognize top performers, and continuously improve the quality of every call.
Easy Training & Coaching
Use real call recordings to onboard new team members, coach agents, and share examples of best practices across your organization.
Compliance Support
Maintain accurate records of phone interactions to support regulatory compliance and industry requirements without complicated processes.
Dispute Resolution
Quickly resolve customer disputes or internal disagreements by referring back to a clear, accurate recording of the original conversation.
Searchable Archives
Find any recorded call quickly with searchable archives and customizable retention policies, so the right recording is always within reach when you need it.
Frequently Asked Questions About VoIP's Call Recording Feature
Call recording is a VoIP feature that captures phone conversations for later review. Recordings can be used for training, quality assurance, compliance documentation, and dispute resolution.
Call recordings are accessible through your Stratus Web Portal, StratusHUB desktop app, or Stratus Mobile App. Recordings are stored in a searchable archive you can filter and review at any time.
Yes. Call recording is included as a core feature of your SpectrumVoIP phone system. For advanced capabilities like call transcription and sentiment analysis with extended 6-month retention, the AI Sentiment & Transcription add-on is also available.
