Customer Testimonials

What a stress-free setup!

Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!
SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:10:19+00:00
Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!

Going above and beyond

Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:58:26+00:00
Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.

Zero downtime, so happy!

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

Carlee Sands
Stone Central NY

SpectrumVoIP | Business Phone Systems & Service
5
2019-10-28T19:20:03+00:00

Carlee Sands
Stone Central NY

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

Pleasantly Surprised

I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:50:15+00:00
I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.

Great support

James did an excellent job of solving my issue quickly.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:48:29+00:00
James did an excellent job of solving my issue quickly.

Very professional

Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:48:48+00:00
Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.

:)

Very easy process. Quick and efficient, as always!
SpectrumVoIP | Business Phone Systems & Service
2020-02-20T14:51:25+00:00
Very easy process. Quick and efficient, as always!

Best Installer Ever

Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.
SpectrumVoIP | Business Phone Systems & Service
5
2019-08-01T21:06:09+00:00
Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.

You have the BEST installers

Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:56:13+00:00
Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.

Excellent service

Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:53:01+00:00
Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!

Way to go Colten!

Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-19T18:34:43+00:00
Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!

I highly recommended SpectrumVoIP

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

Ken Jones
CARY INDUSTRIES

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:54:29+00:00

Ken Jones
CARY INDUSTRIES

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

Good experience so far

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

Zeeshan Vrani
PRIME COMMUNICATIONS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:57:36+00:00

Zeeshan Vrani
PRIME COMMUNICATIONS

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

I’m impressed!

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Kurt Messerschmitt
THE FIG GROUP, LLC

SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:11:21+00:00

Kurt Messerschmitt
THE FIG GROUP, LLC

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Great work ethic

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

Becky Johnson
BOND EQUIPMENT

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:50:35+00:00

Becky Johnson
BOND EQUIPMENT

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

I commend you!

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

Jeff Madden
AGAP OF TEXAS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:59:46+00:00

Jeff Madden
AGAP OF TEXAS

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.
5
15
SpectrumVoIP | Business Phone Systems & Service

"Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help! "

Amy D. Support Desk Review
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"Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable."

Staff Aircraft Insurance Agency By Duncan
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"Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us."

Amber Upshaw Century 21 Alliance Properties
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"Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic."

Becky Johnson Bond Equipment
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"Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!"

Fern Buritica ABC Prosthetics & Orthotics
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"Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others."

Ken Jones Cary Industries
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"Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!"

Emily Boaz First United Methodist Church - Sherman
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"Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management."

Robert Reeve Reeve Electric Company, Inc
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"Phones are working all the time without any downtime, no complaints"

Staff City of Pottsboro
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"Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience"

Zeeshan Vrani Prime Communications
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"Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset."

Staff Rolling Hills Apartments
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"I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T"

Kurt Messerschmitt The FIG Group, LLC
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"I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU."

Jeff Madden AGAP of Texas
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Ariel Franklin
Ariel F.
21:22 08 Dec 20
Jacob was so kind, gave me his time, and didn't make me feel incompetent- even though I am! He made for an enjoyable experience and I highly recommend
Corry Betts
Corry B.
21:55 10 Mar 20
Eric was extremely helpful. He helped us address network issues while completing our install. Our building is a little older and required some additional steps, but Eric patiently worked through each step of the process and ensured that we were trained and comfortable with the new equipment. I highly recommend him.read more
Wendy Lavery
Wendy L.
17:26 21 Aug 20
We've been with SpectrumVOIP for over 2 years. During their latest update our settings became inadequate and we were not receiving our voicemail. Colton Wooten took the time to investigate the problem, solve the problem with a doable work around, and then explained it to me (even using screen shots to illustrate) so I can continue to manage our account online. He promised we would have the problem fixed today and he kept that promise. Thank you Colton!read more
Nate Shapiro
Nate S.
20:37 27 Nov 19
So far, Spectrum VOIP has been a very good switch for us! Jody Morris and the whole team have been very helpful. The customer service so far has been great.
Janine Iannarelli
Janine I.
19:10 05 Sep 20
A VOIP service was part of the company's "NEXGEN" plans to improve overall reliability and flexibility with our communications. After a long, detailed search I settled on Spectrum and have never looked back. The features offered through their VOIP service have helped to measure and improve performance. Never was it made so easy to evaluate productivity and I find I learn about new features every day. Highly recommend Spectrum and our sales rep Jason Watts!read more
Jon Howes
Jon H.
18:28 19 Jun 20
Garrett did an amzing job installing our VOIP phone system and clearly explainig the way it works and how to program functions. It's a pleasure to work with a Pro who obviously enjoys his profession.read more
Pamila Walker
Pamila W.
18:28 07 Jan 20
Installation was easy. Field Tech Garrett Gayaoso was very helpful and help us to understand the new system before he left the building. He answered all of our questions. He is an assett to Spectrum VoIP that they should be proud of.read more
Rebecca Munoz
Rebecca M.
20:03 21 Dec 20
Mr. Hector Sepulveda and his team got us set up with a better system for the company and saved the company lots of money. He was very polite and friendly and he monitored the work every step of the way from start to finish. He also called us to make sure system was working even after the job was complete and has since helped me with any issues I may encounter. Their technical support is amazing and every single one of them are very polite, patient and professional.Highly recommend to everyone looking for a user friendly system and looking to save money!!!!read more
Nadia Ramirez
Nadia R.
19:11 23 Oct 20
Switching to SpectruimVoIP was the best choice we made for our company. The Insurance business has a lot of legalities and numerous responsibilities, especially in Customer service. This program allows us to have a record of our phone calls, voice recordings, and phone messages through various departments and so much more. It is very easy to use and has 24/7 help. Hector Sepulveda was such an amazing rep! He went over and beyond servicing us. He explained the process over 3 times and even came to the installation to guarantee everything ran properly which he did not need to do. He made sure we got a lower rate than what we were paying and we still reach out to him until this day. In a world of technology, voip is the future. He is the worth your time- HSepulveda@SpectrumVoip.comread more
MICHAEL WILLIAMS
MICHAEL W.
21:34 16 Oct 20
Ramiro has been the installer for 3 different projects for our clinic and has been outstanding every time. He's been patient and professional and has gone above and beyond to make sure all equipment is running properly. I can only hope he's the installer on the next project!read more
loreen granado
loreen G.
17:33 25 Sep 20
Hector Sepulveda got us squared away with a better system for the company and saved us tuns on money!! He was very polite and friendly. He monitored the work every step of the way. He also called us to make sure system was working even after the job was complete.Highly recommend to everyone looking for a user friendly system and looking to save money.read more
Ruben Dominguez
Ruben D.
18:29 18 Dec 20
Hector was very helpful in establishing a managed VOIP system for the whole St Pius X Catholic Church campus. We were able to install a new phone system for the church and a separate one for the school. Hector was able to get our payments well within what we were paying with the other provider for both installations. I have used the technical support for one of our phones and the support was amazing. They were able to resolve the issue right away, by remoting into the phone and fixing the issue. When they determined that the phone was at fault, within three days, I had a replacement at the site. Hector will work with you to get the best bang for the buck and the best service for your site as well.read more
Melissa Sprouse Browne
Melissa Sprouse B.
17:48 14 Aug 20
We just switched our business phone system to Spectrum VoIP and couldn't be happier. It's a huge cost savings over our previous traditional phone provider and the equipment is really up to date. Jody Morris and James Musser were both wonderful in making the transition as easy as possible.read more
Crystal Ybarra
Crystal Y.
21:26 09 Dec 20
Spectrum VOIP has been awesome through our set up process even with 3 locations so spread out. Hector is a great rep for them that will make sure you are taken care of.
Frank Lopez
Frank L.
17:08 25 Sep 20
Love the software and the phone system plus all the features they offer!! Customer Service, I would say is the best and the main reason we moved our phone services over to Spectrum VoIP. Our rep Hector Sepulveda is amazing! Talk to him and get on board!read more
Michelle Perez
Michelle P.
13:38 05 Jun 20
Colten Wooten was very helpful he took the time to assist me with something that i had called twice for already. Thanks again Colten!
Sherry Reynolds
Sherry R.
21:05 03 Dec 19
SpectrumVoIP sent Garret to our company to assist us with some phone and internet issues. He was very professional and efficient in getting everything addressed. Would highly recommend Garret!read more
Christy Hart
Christy H.
20:36 06 Feb 20
Eric was very friendly and professional! He was very patient with us and worked diligently to help us learn the system. He explained the phone system in a way that we could all understand and made us feel comfortable about asking questions. I would definitely recommend him. Thank you Eric for the time you spent in our office - we appreciate all that you do!read more
Aimee Siperek
Aimee S.
19:08 07 Jan 21
Great decision to change our phone system to Spectrum VOIP! The phones have state-of-the-art features, installation process was easy, and every person along the way treated us well! We were trained, given handbooks, and keep answering our ongoing questions and emails. If you are thinking about switching, have no hesitation. Many thanks to Hector and his team!read more
Luis Colon
Luis C.
03:00 06 Nov 20
The service process from sales (beginning) through the installation Technician (final) has been excellent. The quality of voice, volume and clarity of the phone calls are too class! I am building my practice so I have called many places with different phone providers and you notice the quality of the product is deficient in some cases horrible. However places with spectrum VoIP the quality and clarity of the phone call is superb. No more "what?, Can you repeate that?, Sorry I can bearly hear you?"The quality of the call is so high that people can understand you clearly even if you have an accent.I recommend Spectrum VoIP! Excellent service!, Excellent equipment!!, Excellent Price!!read more
Ali Barrett
Ali B.
20:15 16 Sep 20
We just set up our business with Spectrum VOIP and Jody has made the process seamless. If I have a question she is quick to answer. Thank you Jody for all your help.
Glenn Garrison
Glenn G.
18:02 10 Dec 19
Spectrum VOIP was quick to schedule our business' installation. The technician assigned yesterday, Taylor K/TK, was very efficient, friendly, & knew exactly what he needed to do to get everything up & running as soon as possible. He walked us through everything upon completion, provided the user pamphlets, & even sent all of the information we may need to access quickly via email. We are very pleased with our service so far.read more
Kristi Whitten
Kristi W.
16:07 05 Jan 21
I am writing to you to express my appreciation for the excellent customer service which I received from your technical support representative, Seth Davison. Last week I called to get assistance with re-assigning phone extensions as well as needing our contact information updated for Spectrum Voip. I had many questions for Seth due to our employee that handled our account had resigned. Seth was superb at his job. He took the time to listen, was extremely attentive, asked all the right questions and had my issues fixed in no time. He was an exemplary technical support representative and I hope that you will consider him for any promotions or bonuses that are available to your staff.read more
Hanna Hudson
Hanna H.
20:47 02 Jun 20
Amazing company! Their employees are wonderful. They obviously hire very qualified people, but what is even more admirable is that all of the employees always seem so happy to be doing what they do. Great work, services & prices; knowledgeable & kind employees; strong & caring leadership.read more
Harold Eberbach
Harold E.
22:59 06 Jan 20
Absolutely a satisfied customer. Spectrum VoIP and CBS have gone above and beyond to satisfy each and every need we needed to get our business in the right direction.I cant rave enough about the customer service that they've exemplified. It was a pleasure working with Steve, Rick, Tim and Taylor getting us all set up, everyone was an absolute professional.If you're looking to get VoIP solution situated in your office, look no further!read more
Garrett Cantrell
Garrett C.
18:03 18 Jun 20
Worked with Calvin Washington today due to a change in hardware. He was punctual, polite and professional. Spectrum should be happy to know they have such character working the field.read more
Mary K
Mary K
18:47 21 Sep 20
Hey Everyone if you are considering changing your phone services SpectrumVoIP is the way to go! The phones are easy to setup, customize and use. SpectrumVoIP gives live online training. Project Manager Brandon was with our business on every step. Drew, the service technician and installer is awesome. The price for SpectrumVoIP is fantastic. We saved hundreds of dollars per month by switching to SpectrumVoIP. It was worth it. Change to Spectrum VoIP today - you will not regret it.read more
William Koch
William K.
23:16 06 Jan 20
Initial installation of new Spectrum VoiP system installed today. On-site tech was very friendly and did a good job - got it all working first try with no issues. Follow up detailed training on the equipment & system via conference call with our staff & Jordan at Spectrum Tech Support was good as well. Even called him shortly after hours to rectify our voice message service implementation. Jordan took the time to set up the system to temporarily capture, record and distribute the vm's until we get the formal announcement and attendant features set up. No downtime and great transition from our previous provider.read more
Susu Collier
Susu C.
03:10 06 Dec 19
Eric Boston was very competent as our installer. He was knowledgeable and made the transition a breeze.
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