Customer Testimonials

Zero downtime, so happy!

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

Carlee Sands
Stone Central NY

SpectrumVoIP | Business Phone Systems & Service
5
2019-10-28T19:20:03-06:00

Carlee Sands
Stone Central NY

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

:)

Very easy process. Quick and efficient, as always!
SpectrumVoIP | Business Phone Systems & Service
2020-02-20T14:51:25-06:00
Very easy process. Quick and efficient, as always!

You have the BEST installers

Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:56:13-06:00
Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.

Very professional

Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:48:48-06:00
Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.

What a stress-free setup!

Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!
SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:10:19-06:00
Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!

Excellent service

Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:53:01-06:00
Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!

Best Installer Ever

Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.
SpectrumVoIP | Business Phone Systems & Service
5
2019-08-01T21:06:09-06:00
Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.

Way to go Colten!

Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-19T18:34:43-06:00
Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!

Pleasantly Surprised

I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:50:15-06:00
I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.

Great support

James did an excellent job of solving my issue quickly.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:48:29-06:00
James did an excellent job of solving my issue quickly.

I highly recommended SpectrumVoIP

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

Ken Jones
CARY INDUSTRIES

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:54:29-06:00

Ken Jones
CARY INDUSTRIES

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

I’m impressed!

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Kurt Messerschmitt
THE FIG GROUP, LLC

SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:11:21-06:00

Kurt Messerschmitt
THE FIG GROUP, LLC

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

I commend you!

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

Jeff Madden
AGAP OF TEXAS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:59:46-06:00

Jeff Madden
AGAP OF TEXAS

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

Great work ethic

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

Becky Johnson
BOND EQUIPMENT

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:50:35-06:00

Becky Johnson
BOND EQUIPMENT

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

Good experience so far

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

Zeeshan Vrani
PRIME COMMUNICATIONS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:57:36-06:00

Zeeshan Vrani
PRIME COMMUNICATIONS

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

Going above and beyond

Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:58:26-06:00
Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.
5
15
SpectrumVoIP | Business Phone Systems & Service

"Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help! "

Amy D. Support Desk Review
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"Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable."

Staff Aircraft Insurance Agency By Duncan
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"Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us."

Amber Upshaw Century 21 Alliance Properties
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"Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic."

Becky Johnson Bond Equipment
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"Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!"

Fern Buritica ABC Prosthetics & Orthotics
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"Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others."

Ken Jones Cary Industries
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"Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!"

Emily Boaz First United Methodist Church - Sherman
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"Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management."

Robert Reeve Reeve Electric Company, Inc
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"Phones are working all the time without any downtime, no complaints"

Staff City of Pottsboro
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"Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience"

Zeeshan Vrani Prime Communications
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"Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset."

Staff Rolling Hills Apartments
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"I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T"

Kurt Messerschmitt The FIG Group, LLC
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"I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU."

Jeff Madden AGAP of Texas
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Heath Fulmer
Heath F.
18:48 03 Nov 21
Technician David who serves in North Carolina provided some of the greatest customer service I have experienced. Thankful for his effort and commitment to get the job done correctly!read more
Ken Mount
Ken M.
20:51 11 Jan 22
Jacob Hammonds is a top notch trainer. Made leaning easy and fun. He was very personable and explained the program efficiently.
p hoff
p H.
19:22 26 Feb 21
We replaced our Vonage phones with Spectrum VOIP. The install process was smooth and I appreciated the constant follow up I received at every step. The coordination ahead of time made the porting go very quickly and our company did not miss a beat in the transition. I like the Admin Console and the simplicity of the customizations.read more
Andres Urrutia
Andres U.
18:31 03 Mar 21
Setup was quick, easy and efficient. Haven't has any major issues with the phones or system. The minor issues we have had have been addressed quickly and correctly the first time around. The mobile app feature is also really helpful when you are not physically near your phone. I would recommend for any business type.Not to mention the amount of money we were saved! Also were given a gift card upwards of $1,500 for selecting to go with some refurbished phones that haven't given us any problems.read more
Anthony Wright
Anthony W.
17:36 23 Feb 21
Hector, Donna, Nadine and the entire Spetrum VOiP team have been great to work with. Hector and the team have delivered on every commitment made in trasitioning me over from another voip carrier. The Dallas-based Help Desk and Training Team have been great in helping me set-up and organize my new phone system. Thanks again! Anthony Wright - Safe Hands Insurance Services, LLCread more
dobered
dobered
16:41 07 Jul 21
My training session with Jacob Hammonds was very informative. He is very patient and knowledgeable.
Pam Lyda
Pam L.
17:46 16 Aug 21
Jacob Hammonds was very helpful on training me with our new Spectrum VoIP phones. Highly recommend!
Kamryn Mason
Kamryn M.
15:17 15 Jul 21
I completed training to go over the online portal for the Spectrum VOIP service, and it was highly informative and easy to follow. The training with Jacob Hammonds was a good experience and taught me how to make the service easier to use when working from home.read more
Ashley Wright
Ashley W.
12:51 16 Jul 21
Lyle Webb helped me several times get our call que set up, and troubleshoot some complaints with our system. He was fantastic. I enjoyed working with him.
Leslie Tran
Leslie T.
19:42 19 May 21
Jacob provided a great rollout training for our team. Change can be difficult and initial response can sometimes lead to resistance but Jacob was efficient and started with the basics, which is always important to not overload with info and instill confidence in the change. Jacob empowered end users to play around with the new phone and just have fun. There will always be more questions after initial use but Jacob provided a forum for questions at the end of training and I am excited to start exploring!read more
Michelle Cloud
Michelle C.
16:54 19 Apr 21
Jacob H did an amazing job at our training today. He was extremely helpful and was able to show us everything we needed and anticipated needs we would have in the future as well. He taught us so much on the admin web portal as well as basic phone use. He was polite, engaged, and so effective. Thanks Jacob!read more
Andres Ontiveros
Andres O.
16:43 18 May 21
Jacob Hammonds was an amazing trainer! At first I was nervous about having a new phone system, but Jacob made it look so easy. I definitely feel confident with this new product now!read more
Tim Thompson
Tim T.
19:55 18 May 21
Loved the training! He was very informative and loved the Star Trek references!~ Shaka when the walls fell - Darmok
rocio tovar
rocio T.
20:13 11 Oct 21
We are simply amazed! We were expecting logistic problems, complaints and confusion from staff on how to use the system, and some tears from Rocio our IT who takes care of all of the phone systems in our company. Rocio doesn't have to drive to each of our sites to make phone changes or programing, she can do it all from her office. The entire TEAM delivered what you ALL promised! This is rare, in this day and age. We are truly impressed with ALL of you from the beginning and very happy with our purchase. Your techs Drew Osborne and Nolasco Morgan were amazing, they installed 115 phones in 3 days at multiple locations though out our County. The web portal is user friendly, the phones are easy and have lots of abilities to meet our company's needs. You guys knocked it out of the park! Thank you, Crystal Jackson and Jody Morris for a smooth transition!read more
Bridget Zambrano
Bridget Z.
23:40 18 May 21
Great Training! Jacob Hammonds was amazing and made sure we were all set up for success at NCC! Thank you, Jacob!
Margie Solis
Margie S.
16:19 07 Oct 21
I was extremely pleased with Jacob Hammond customer service. He was very knowledgeable. He answered all our questions in a timely manner, in fact he was extremely pro-active on constructing a phone tree significantly simpler for our office.read more
Leolia Townsend
Leolia T.
13:30 21 Jul 21
After several attempts to correct an issue at my place of work. I was able to connect with Joseph at SpectrumVoIP and he corrected it within an hour. He was very knowledgeable in the area where we needed assistance. He provided Excellent Service!read more
Mike Taylor
Mike T.
17:43 27 May 21
This young man made my life easier with his great approach to training and his patience with me. could not ask for a better experience.
Meg Ford
Meg F.
19:43 16 Jul 21
Lyle helped me twice with getting my call issues resolved. He was very informative, followed up with further instructions on fixing an issue with my internet provider, and I'm glad that I somehow snagged him twice in a row. Give him free lunch, and take the pink coding off of his computer ;)read more
RACHEL SOLIZ
RACHEL S.
16:51 23 Mar 21
Jacob knows his stuff! He was patient and took the time to show us how to work our new phones. We had questions and he knew the answers! Great teacher. Glad he's on your team!
Don Theriot
Don T.
15:15 03 Jan 22
I wanted to thank Joseph Williams for putting in the extra effort in correcting all our issues with our phones. We added a phone in our office and once it was added everything went hay wire. When 1 thing was corrected something else would go wrong. Joseph took the time to trace it back to the initial setup and resolved all our issues.read more
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