Customer Testimonials

Going above and beyond

Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:58:26-05:00
Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.

Pleasantly Surprised

I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:50:15-05:00
I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.

Zero downtime, so happy!

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

Carlee Sands
Stone Central NY

SpectrumVoIP | Business Phone Systems & Service
5
2019-10-28T19:20:03-05:00

Carlee Sands
Stone Central NY

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

I highly recommended SpectrumVoIP

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

Ken Jones
CARY INDUSTRIES

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:54:29-05:00

Ken Jones
CARY INDUSTRIES

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

:)

Very easy process. Quick and efficient, as always!
SpectrumVoIP | Business Phone Systems & Service
2020-02-20T14:51:25-05:00
Very easy process. Quick and efficient, as always!

Good experience so far

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

Zeeshan Vrani
PRIME COMMUNICATIONS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:57:36-05:00

Zeeshan Vrani
PRIME COMMUNICATIONS

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

Way to go Colten!

Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-19T18:34:43-05:00
Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!

Great support

James did an excellent job of solving my issue quickly.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:48:29-05:00
James did an excellent job of solving my issue quickly.

What a stress-free setup!

Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!
SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:10:19-05:00
Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!

Best Installer Ever

Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.
SpectrumVoIP | Business Phone Systems & Service
5
2019-08-01T21:06:09-05:00
Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.

You have the BEST installers

Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:56:13-05:00
Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.

I’m impressed!

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Kurt Messerschmitt
THE FIG GROUP, LLC

SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:11:21-05:00

Kurt Messerschmitt
THE FIG GROUP, LLC

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Great work ethic

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

Becky Johnson
BOND EQUIPMENT

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:50:35-05:00

Becky Johnson
BOND EQUIPMENT

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

Excellent service

Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:53:01-05:00
Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!

I commend you!

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

Jeff Madden
AGAP OF TEXAS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:59:46-05:00

Jeff Madden
AGAP OF TEXAS

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

Very professional

Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:48:48-05:00
Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.
5
15
SpectrumVoIP | Business Phone Systems & Service

"Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help! "

Amy D. Support Desk Review
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"Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable."

Staff Aircraft Insurance Agency By Duncan
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"Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us."

Amber Upshaw Century 21 Alliance Properties
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"Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic."

Becky Johnson Bond Equipment
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"Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!"

Fern Buritica ABC Prosthetics & Orthotics
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"Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others."

Ken Jones Cary Industries
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"Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!"

Emily Boaz First United Methodist Church - Sherman
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"Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management."

Robert Reeve Reeve Electric Company, Inc
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"Phones are working all the time without any downtime, no complaints"

Staff City of Pottsboro
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"Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience"

Zeeshan Vrani Prime Communications
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"Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset."

Staff Rolling Hills Apartments
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"I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T"

Kurt Messerschmitt The FIG Group, LLC
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"I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU."

Jeff Madden AGAP of Texas
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Luis Colon
Luis C.
03:00 06 Nov 20
The service process from sales (beginning) through the installation Technician (final) has been excellent. The quality of voice, volume and clarity of the phone calls are too class! I am building my practice so I have called many places with different phone providers and you notice the quality of the product is deficient in some cases horrible. However places with spectrum VoIP the quality and clarity of the phone call is superb. No more "what?, Can you repeate that?, Sorry I can bearly hear you?"The quality of the call is so high that people can understand you clearly even if you have an accent.I recommend Spectrum VoIP! Excellent service!, Excellent equipment!!, Excellent Price!!read more
Anthony Wright
Anthony W.
17:36 23 Feb 21
Hector, Donna, Nadine and the entire Spetrum VOiP team have been great to work with. Hector and the team have delivered on every commitment made in trasitioning me over from another voip carrier. The Dallas-based Help Desk and Training Team have been great in helping me set-up and organize my new phone system. Thanks again! Anthony Wright - Safe Hands Insurance Services, LLCread more
Corry Betts
Corry B.
21:55 10 Mar 20
Eric was extremely helpful. He helped us address network issues while completing our install. Our building is a little older and required some additional steps, but Eric patiently worked through each step of the process and ensured that we were trained and comfortable with the new equipment. I highly recommend him.read more
Rebecca Munoz
Rebecca M.
20:03 21 Dec 20
Mr. Hector Sepulveda and his team got us set up with a better system for the company and saved the company lots of money. He was very polite and friendly and he monitored the work every step of the way from start to finish. He also called us to make sure system was working even after the job was complete and has since helped me with any issues I may encounter. Their technical support is amazing and every single one of them are very polite, patient and professional.Highly recommend to everyone looking for a user friendly system and looking to save money!!!!read more
RACHEL SOLIZ
RACHEL S.
16:51 23 Mar 21
Jacob knows his stuff! He was patient and took the time to show us how to work our new phones. We had questions and he knew the answers! Great teacher. Glad he's on your team!
Frank Lopez
Frank L.
17:08 25 Sep 20
Love the software and the phone system plus all the features they offer!! Customer Service, I would say is the best and the main reason we moved our phone services over to Spectrum VoIP. Our rep Hector Sepulveda is amazing! Talk to him and get on board!read more
Janine Iannarelli
Janine I.
19:10 05 Sep 20
A VOIP service was part of the company's "NEXGEN" plans to improve overall reliability and flexibility with our communications. After a long, detailed search I settled on Spectrum and have never looked back. The features offered through their VOIP service have helped to measure and improve performance. Never was it made so easy to evaluate productivity and I find I learn about new features every day. Highly recommend Spectrum and our sales rep Jason Watts!read more
Michelle Perez
Michelle P.
13:38 05 Jun 20
Colten Wooten was very helpful he took the time to assist me with something that i had called twice for already. Thanks again Colten!
Mercedes Ruiz
Mercedes R.
00:44 02 Feb 21
Amazing service!!!! Love it!!!! Versatile and a must for a seamless workflow, especially now with some staff working from home and some from office. Don’t know what we would have done if we still had the old, outdated phone system during this shift due to the pandemic. This new phone system allowed us to continue working with no downtime setting up our home offices and adjusting to work from home.read more
Beth Schlies
Beth S.
21:35 25 Jan 21
I just had to take a moment and brag on how wonderful Seth Davison was just now on our phone call. He was so knowledgeable and helpful as I went over my list of questions, and not to mention very patient.We just changed our phone system over to SpectrumVoip a few weeks ago and service like this just reaffirms that we made a great choice in phone companies for our car dealership :)read more
Aimee Siperek
Aimee S.
19:08 07 Jan 21
Great decision to change our phone system to Spectrum VOIP! The phones have state-of-the-art features, installation process was easy, and every person along the way treated us well! We were trained, given handbooks, and keep answering our ongoing questions and emails. If you are thinking about switching, have no hesitation. Many thanks to Hector and his team!read more
Ruben Dominguez
Ruben D.
18:29 18 Dec 20
Hector was very helpful in establishing a managed VOIP system for the whole St Pius X Catholic Church campus. We were able to install a new phone system for the church and a separate one for the school. Hector was able to get our payments well within what we were paying with the other provider for both installations. I have used the technical support for one of our phones and the support was amazing. They were able to resolve the issue right away, by remoting into the phone and fixing the issue. When they determined that the phone was at fault, within three days, I had a replacement at the site. Hector will work with you to get the best bang for the buck and the best service for your site as well.read more
Mary K
Mary K
18:47 21 Sep 20
Hey Everyone if you are considering changing your phone services SpectrumVoIP is the way to go! The phones are easy to setup, customize and use. SpectrumVoIP gives live online training. Project Manager Brandon was with our business on every step. Drew, the service technician and installer is awesome. The price for SpectrumVoIP is fantastic. We saved hundreds of dollars per month by switching to SpectrumVoIP. It was worth it. Change to Spectrum VoIP today - you will not regret it.read more
MICHAEL WILLIAMS
MICHAEL W.
21:34 16 Oct 20
Ramiro has been the installer for 3 different projects for our clinic and has been outstanding every time. He's been patient and professional and has gone above and beyond to make sure all equipment is running properly. I can only hope he's the installer on the next project!read more
Hanna Hudson
Hanna H.
20:47 02 Jun 20
Amazing company! Their employees are wonderful. They obviously hire very qualified people, but what is even more admirable is that all of the employees always seem so happy to be doing what they do. Great work, services & prices; knowledgeable & kind employees; strong & caring leadership.read more
Melissa Sprouse Browne
Melissa Sprouse B.
17:48 14 Aug 20
We just switched our business phone system to Spectrum VoIP and couldn't be happier. It's a huge cost savings over our previous traditional phone provider and the equipment is really up to date. Jody Morris and James Musser were both wonderful in making the transition as easy as possible.read more
Abigail Carlson
Abigail C.
15:59 04 Feb 21
Grayson Akerly, Raul Torres, and Tiffany Ramsey have been amazing to work with. They made sure we were very well taken care of from our quoting to installation to training. What a great group of people! There was very little "down-time" or interuption (maybe 5 minutes). This was a major concern for us, being a national insurance company. I highly HIGHLY recommend working with SpectrumVOIP.read more
Jon Howes
Jon H.
18:28 19 Jun 20
Garrett did an amzing job installing our VOIP phone system and clearly explainig the way it works and how to program functions. It's a pleasure to work with a Pro who obviously enjoys his profession.read more
Ariel Franklin
Ariel F.
21:22 08 Dec 20
Jacob was so kind, gave me his time, and didn't make me feel incompetent- even though I am! He made for an enjoyable experience and I highly recommend
Ali Barrett
Ali B.
20:15 16 Sep 20
We just set up our business with Spectrum VOIP and Jody has made the process seamless. If I have a question she is quick to answer. Thank you Jody for all your help.
Crystal Ybarra
Crystal Y.
21:26 09 Dec 20
Spectrum VOIP has been awesome through our set up process even with 3 locations so spread out. Hector is a great rep for them that will make sure you are taken care of.
Nadia Ramirez
Nadia R.
19:11 23 Oct 20
Switching to SpectruimVoIP was the best choice we made for our company. The Insurance business has a lot of legalities and numerous responsibilities, especially in Customer service. This program allows us to have a record of our phone calls, voice recordings, and phone messages through various departments and so much more. It is very easy to use and has 24/7 help. Hector Sepulveda was such an amazing rep! He went over and beyond servicing us. He explained the process over 3 times and even came to the installation to guarantee everything ran properly which he did not need to do. He made sure we got a lower rate than what we were paying and we still reach out to him until this day. In a world of technology, voip is the future. He is the worth your time- HSepulveda@SpectrumVoip.comread more
Steve Medlock
Steve M.
17:20 18 Feb 21
Hector and his team did an outstanding job with my phone service. It was an easy and flawless transition.
Wendy Lavery
Wendy L.
17:26 21 Aug 20
We've been with SpectrumVOIP for over 2 years. During their latest update our settings became inadequate and we were not receiving our voicemail. Colton Wooten took the time to investigate the problem, solve the problem with a doable work around, and then explained it to me (even using screen shots to illustrate) so I can continue to manage our account online. He promised we would have the problem fixed today and he kept that promise. Thank you Colton!read more
loreen granado
loreen G.
17:33 25 Sep 20
Hector Sepulveda got us squared away with a better system for the company and saved us tuns on money!! He was very polite and friendly. He monitored the work every step of the way. He also called us to make sure system was working even after the job was complete.Highly recommend to everyone looking for a user friendly system and looking to save money.read more
p hoff
p H.
19:22 26 Feb 21
We replaced our Vonage phones with Spectrum VOIP. The install process was smooth and I appreciated the constant follow up I received at every step. The coordination ahead of time made the porting go very quickly and our company did not miss a beat in the transition. I like the Admin Console and the simplicity of the customizations.read more
Garrett Cantrell
Garrett C.
18:03 18 Jun 20
Worked with Calvin Washington today due to a change in hardware. He was punctual, polite and professional. Spectrum should be happy to know they have such character working the field.read more
Kristi Whitten
Kristi W.
16:07 05 Jan 21
I am writing to you to express my appreciation for the excellent customer service which I received from your technical support representative, Seth Davison. Last week I called to get assistance with re-assigning phone extensions as well as needing our contact information updated for Spectrum Voip. I had many questions for Seth due to our employee that handled our account had resigned. Seth was superb at his job. He took the time to listen, was extremely attentive, asked all the right questions and had my issues fixed in no time. He was an exemplary technical support representative and I hope that you will consider him for any promotions or bonuses that are available to your staff.read more
Andres Urrutia
Andres U.
18:31 03 Mar 21
Setup was quick, easy and efficient. Haven't has any major issues with the phones or system. The minor issues we have had have been addressed quickly and correctly the first time around. The mobile app feature is also really helpful when you are not physically near your phone. I would recommend for any business type.Not to mention the amount of money we were saved! Also were given a gift card upwards of $1,500 for selecting to go with some refurbished phones that haven't given us any problems.read more
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