Customer Testimonials

Great support

James did an excellent job of solving my issue quickly.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:48:29+00:00
James did an excellent job of solving my issue quickly.

Good experience so far

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

Zeeshan Vrani
PRIME COMMUNICATIONS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:57:36+00:00

Zeeshan Vrani
PRIME COMMUNICATIONS

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

:)

Very easy process. Quick and efficient, as always!
SpectrumVoIP | Business Phone Systems & Service
2020-02-20T14:51:25+00:00
Very easy process. Quick and efficient, as always!

What a stress-free setup!

Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!
SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:10:19+00:00
Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!

I’m impressed!

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Kurt Messerschmitt
THE FIG GROUP, LLC

SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:11:21+00:00

Kurt Messerschmitt
THE FIG GROUP, LLC

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Zero downtime, so happy!

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

Carlee Sands
Stone Central NY

SpectrumVoIP | Business Phone Systems & Service
5
2019-10-28T19:20:03+00:00

Carlee Sands
Stone Central NY

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

Way to go Colten!

Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-19T18:34:43+00:00
Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!

Great work ethic

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

Becky Johnson
BOND EQUIPMENT

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:50:35+00:00

Becky Johnson
BOND EQUIPMENT

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

You have the BEST installers

Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:56:13+00:00
Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.

I commend you!

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

Jeff Madden
AGAP OF TEXAS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:59:46+00:00

Jeff Madden
AGAP OF TEXAS

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

I highly recommended SpectrumVoIP

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

Ken Jones
CARY INDUSTRIES

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:54:29+00:00

Ken Jones
CARY INDUSTRIES

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

Best Installer Ever

Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.
SpectrumVoIP | Business Phone Systems & Service
5
2019-08-01T21:06:09+00:00
Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.

Pleasantly Surprised

I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:50:15+00:00
I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.

Going above and beyond

Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:58:26+00:00
Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.

Excellent service

Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:53:01+00:00
Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!

Very professional

Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:48:48+00:00
Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.
5
15
SpectrumVoIP | Business Phone Systems & Service

"Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help! "

Amy D. Support Desk Review
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"Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable."

Staff Aircraft Insurance Agency By Duncan
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"Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us."

Amber Upshaw Century 21 Alliance Properties
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"Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic."

Becky Johnson Bond Equipment
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"Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!"

Fern Buritica ABC Prosthetics & Orthotics
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"Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others."

Ken Jones Cary Industries
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"Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!"

Emily Boaz First United Methodist Church - Sherman
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"Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management."

Robert Reeve Reeve Electric Company, Inc
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"Phones are working all the time without any downtime, no complaints"

Staff City of Pottsboro
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"Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience"

Zeeshan Vrani Prime Communications
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"Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset."

Staff Rolling Hills Apartments
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"I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T"

Kurt Messerschmitt The FIG Group, LLC
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"I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU."

Jeff Madden AGAP of Texas
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Jon Howes
Jon H.
18:28 19 Jun 20
Garrett did an amzing job installing our VOIP phone system and clearly explainig the way it works and how to program functions. It's a pleasure to work with a Pro who obviously enjoys his profession.read more
Hanna Hudson
Hanna H.
20:47 02 Jun 20
Amazing company! Their employees are wonderful. They obviously hire very qualified people, but what is even more admirable is that all of the employees always seem so happy to be doing what they do. Great work, services & prices; knowledgeable & kind employees; strong & caring leadership.read more
Christine Sterling
Christine S.
17:34 29 Oct 19
Consistently great customer service throughout the years. Highly recommend their services. Worked with Bram Smith this time around, efficient and friendly.
Penny Cawley
Penny C.
00:17 15 Nov 19
The switchover to Spectrum VOIP could not have gone any smoother, thanks to Taylor K/TK. He is master at the system, but also masterful at understanding OUR network system that was already in place - and making the them work together. He didn't mind working late, and is just a darn pleasant person, all around.read more
Harold Eberbach
Harold E.
22:59 06 Jan 20
Absolutely a satisfied customer. Spectrum VoIP and CBS have gone above and beyond to satisfy each and every need we needed to get our business in the right direction. I cant rave enough about the customer service that they've exemplified. It was a pleasure working with Steve, Rick, Tim and Taylor getting us all set up, everyone was an absolute professional.If you're looking to get VoIP solution situated in your office, look no further!read more
Susu Collier
Susu C.
03:10 06 Dec 19
Eric Boston was very competent as our installer. He was knowledgeable and made the transition a breeze.
William Koch
William K.
23:16 06 Jan 20
Initial installation of new Spectrum VoiP system installed today. On-site tech was very friendly and did a good job - got it all working first try with no issues. Follow up detailed training on the equipment & system via conference call with our staff & Jordan at Spectrum Tech Support was good as well. Even called him shortly after hours to rectify our voice message service implementation. Jordan took the time to set up the system to temporarily capture, record and distribute the vm's until we get the formal announcement and attendant features set up. No downtime and great transition from our previous provider.read more
KIDZ AND TEEN DENTAL
KIDZ AND TEEN D.
14:54 31 Oct 19
Our SpectrumVoIP installation went amazing, Taylor was very professional, courteous and friendly. He made sure our transition went smooth and that everything was functioning appropriately by the time he left, and that we understood the new system. We are very pleased with his service!read more
Michelle Perez
Michelle P.
13:38 05 Jun 20
Colten Wooten was very helpful he took the time to assist me with something that i had called twice for already. Thanks again Colten!
Garrett Cantrell
Garrett C.
18:03 18 Jun 20
Worked with Calvin Washington today due to a change in hardware. He was punctual, polite and professional. Spectrum should be happy to know they have such character working the field.read more
Whitney Cooper
Whitney C.
15:46 21 Nov 19
Great installation process and service so far. Would recommend. Thank you Jody Morris (project manager) and Daniel Harris (Network Deployment Specialist) for your help!
Glenn Garrison
Glenn G.
18:02 10 Dec 19
Spectrum VOIP was quick to schedule our business' installation. The technician assigned yesterday, Taylor K/TK, was very efficient, friendly, & knew exactly what he needed to do to get everything up & running as soon as possible. He walked us through everything upon completion, provided the user pamphlets, & even sent all of the information we may need to access quickly via email. We are very pleased with our service so far.read more
FASTSIGNS 523
FASTSIGNS 5.
21:09 30 Oct 19
If you want to never miss a call, finally set up a voicemail, have better quality calls and clearer interactions with your customers, your business NEEDS SpectrumVOIP. I have had the best experience ever with SpectrumVOIP. They are worlds apart from any other telecommunications provider. Darren, Bram, Andrew, and Steve were the team members that took care of my business' transition to an entirely updated phone system. We originally had copper wires, very old desk sets, and shoddy call reception and low call quality through Comcast, one of the only providers in our area. We thought we were trapped in the time-warp of our old phones that MULTIPLE phone techs (from Comcast and independent contractors) said could not be solved without gutting the system. Don't let them fool you into thinking the national providers are your only option in your area. Then, I got in contact with Darren who came out to my business to pitch the services and hardware that would help update our daily operations. He was prompt, he really listened to our needs, he didn't try talking over us or steering us in his direction, and best of all he did not try to oversell us on the hardware. With Darren, he had experience in the phones/internet field and it showed from everything he was able to explain. We drove a hard bargain and he rose to the challenge and met our budget needs and even threw in some perks that I know I would never receive from any national chain company. I appreciate his discretion, clarity, and honesty which is hard to find in sales today. Bram was the project manager and the workhorse that drove the smooth transition for us. He stayed in touch over phone and email. I am busy as the owner/operator of my company, but he would call back or leave clear messages with my staff so I could call him and pick up right from where we had left off. He did not call unnecessarily and was always to-the-point. My job requires dealing with project managers and, boy, do I wish half of them were as professional, quick, and thorough as Bram. That guy understands his team and knows the part every one of them plays in getting my installation, pricing finalization, and follow-ups taken care of. Even if there was a hiccup, he was knowledgeable enough to fix it within the time I was on the phone with him. That is the sign of a pro. Andrew was my technical support contact and Steve was the installation specialist who worked on site. They worked well together and got our new system up and running every quickly. I have had some of the phone engineers I mentioned earlier take the entire working day to ultimately tell me nothing can be done for our old phones. Steve was quick, quiet, efficient; truly an ideal technician while our busy work day was going on. He only took an hour or two at the most, and this was with taking the time to go off site to get specific hardware for mounting one of our phones to a wall in a work space. I don't think I mentioned that before to Bram, as I should have, but Steve made no big deal about. He just got it done, no complaints. It helped the installation day go smoothly. Then he even took the time to test and teach us about our new phones with every staff member. We did all kinds of test using hold, transferring calls, conferencing, etc. It all worked well. Andrew helped with our hold music, voicemail box set up, etc. He's going to be my contact for anything tech-related with these phones. I know he is only a call/email away, he is really prompt at answering. I hope you get him to help you when you're getting your new system set up. Now, our phone calls are CLEAR, the voice quality is IMPECCABLE, and I never knew the levels of efficiency we would reach in just a few days through this upgrade. I only wish we did it SOONER. I will recommend SpectrumVOIP to anyone I know has unmet telecomm needs.read more
vivek sharma
vivek S.
21:11 26 Nov 19
The setup is very easy.Jordan Bigony, the engineer I worked with was very knowledgeable and helped us get up and running quickly.
Dr. Monica Sandhu
Dr. Monica S.
19:04 13 Nov 19
Lawrence Dean went above and beyond to make sure our services ran smoothly in a new medical office. He was always eager to respond quickly ( within minutes at times) and willing to help with ALL of our business concerns- including internet. We cant thank him enough for his excellent customer service and attention to our medical practiceread more
MEGGAN SUGGS
MEGGAN S.
21:59 07 Nov 19
Best phone service bar none ! SpectrumVOIP offers every feature you could possibly need for an unbelievably low price that will have you asking yourself why you didn't have their service sooner. Their project manager Brock S. went above and beyond to assist in getting our system up and running . Great customer service from the initial call to the final install.read more
LandQwest Commerical
LandQwest C.
16:24 13 Nov 19
Bram Smith, our project manager, was very helpful. His response time was impeccable and if we had any issues, he handled them immediately.
Dennis Pierce
Dennis P.
02:38 19 Nov 19
William and I have replaced our old phone system with the Spectrum VoIP system. Since then, about a month, we have had a great success from the system. We would like to give credit to Ryan Sanders, Our Awesome and Amazing Senior Project Manager; for his great work getting us up and running with our Spectrum VoIP system. He is very well understanding, patient, knowledgeable, and professional in his job! Would we recommend Spectrum VoIP to friends and family; YES, because of the service that Ryan has provided us says a great deal about Spectrum VoIP business and himself!Thanks Ryan Sanders!read more
Corry Betts
Corry B.
21:55 10 Mar 20
Eric was extremely helpful. He helped us address network issues while completing our install. Our building is a little older and required some additional steps, but Eric patiently worked through each step of the process and ensured that we were trained and comfortable with the new equipment. I highly recommend him.read more
Nick DelRe
Nick D.
15:04 30 Oct 19
Our Project Manager, Brad Smit,h has been great to work with. He reached out to us prior to the delivery of the equipment and followed up with us after the installation. We appreciate his proactive service as we learn about our new SpectrumVOIP system.read more
Robin Murdock
Robin M.
21:24 29 Oct 19
Awesome! Everyone was great and Very friendly. Thank you Lawrence, Michael and Ray for the friendly experience with making sure that we were up and running to the top capacity. I felt like we were truly new friends. Ray put his best(that I know) to make sure we were all working and ready to go. Thank You All!!!read more
D&J DEVELOPMENT INC.
D&J DEVELOPMENT I.
14:18 12 Nov 19
Ryan Sanders made sure he took care of all our needs. He made sure we were set up and ready to go. Answered all my questions. Im very thankful for Ryan helping us get the job done.read more
Sherry Reynolds
Sherry R.
21:05 03 Dec 19
SpectrumVoIP sent Garret to our company to assist us with some phone and internet issues. He was very professional and efficient in getting everything addressed. Would highly recommend Garret!read more
Christy Hart
Christy H.
20:36 06 Feb 20
Eric was very friendly and professional! He was very patient with us and worked diligently to help us learn the system. He explained the phone system in a way that we could all understand and made us feel comfortable about asking questions. I would definitely recommend him. Thank you Eric for the time you spent in our office - we appreciate all that you do!read more
Nate Shapiro
Nate S.
20:37 27 Nov 19
So far, Spectrum VOIP has been a very good switch for us! Jody Morris and the whole team have been very helpful. The customer service so far has been great.
Pamila Walker
Pamila W.
18:28 07 Jan 20
Installation was easy. Field Tech Garrett Gayaoso was very helpful and help us to understand the new system before he left the building. He answered all of our questions. He is an assett to Spectrum VoIP that they should be proud of.read more
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