Customer Testimonials

You have the BEST installers

Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:56:13-06:00
Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management.

Going above and beyond

Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:58:26-06:00
Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset.

Good experience so far

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

Zeeshan Vrani
PRIME COMMUNICATIONS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:57:36-06:00

Zeeshan Vrani
PRIME COMMUNICATIONS

Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience

Best Installer Ever

Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.
SpectrumVoIP | Business Phone Systems & Service
5
2019-08-01T21:06:09-06:00
Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable.

What a stress-free setup!

Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!
SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:10:19-06:00
Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!

I commend you!

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

Jeff Madden
AGAP OF TEXAS

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:59:46-06:00

Jeff Madden
AGAP OF TEXAS

I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU.

I’m impressed!

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Kurt Messerschmitt
THE FIG GROUP, LLC

SpectrumVoIP | Business Phone Systems & Service
5
2019-05-24T17:11:21-06:00

Kurt Messerschmitt
THE FIG GROUP, LLC

I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T

Way to go Colten!

Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-19T18:34:43-06:00
Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help!

Pleasantly Surprised

I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:50:15-06:00
I was pleasantly surprised at the short wait time on hold I had and then the quick response to my issue & initial resolution.

Zero downtime, so happy!

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

Carlee Sands
Stone Central NY

SpectrumVoIP | Business Phone Systems & Service
5
2019-10-28T19:20:03-06:00

Carlee Sands
Stone Central NY

Duane was amazing! We had zero downtime and getting everything installed and working was a breeze! He was extremely courteous and was friendly as well. We are thrilled at how easy the porting process was and are extremely happy we chose SpectrumVoIP as our phone provider.

Great work ethic

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

Becky Johnson
BOND EQUIPMENT

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:50:35-06:00

Becky Johnson
BOND EQUIPMENT

Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic.

Great support

James did an excellent job of solving my issue quickly.
SpectrumVoIP | Business Phone Systems & Service
5
2020-02-20T14:48:29-06:00
James did an excellent job of solving my issue quickly.

Excellent service

Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:53:01-06:00
Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!

Very professional

Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.
SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:48:48-06:00
Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us.

I highly recommended SpectrumVoIP

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

Ken Jones
CARY INDUSTRIES

SpectrumVoIP | Business Phone Systems & Service
5
2019-06-12T20:54:29-06:00

Ken Jones
CARY INDUSTRIES

Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others.

:)

Very easy process. Quick and efficient, as always!
SpectrumVoIP | Business Phone Systems & Service
2020-02-20T14:51:25-06:00
Very easy process. Quick and efficient, as always!
5
15
SpectrumVoIP | Business Phone Systems & Service

"Colten was very professional, knowledgeable, kind, courteous, thorough, persistent, and just a good guy. I really appreciate the prompt and proficient help! "

Amy D. Support Desk Review
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"Taylor K. was the best installer that we have had out of all the different companies that we have used. He was very friendly, efficient and knowledgeable."

Staff Aircraft Insurance Agency By Duncan
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"Garrett went above and beyond to make sure we understood everything and was very professional. If he didn't know the answer he took the time to figure it out and help us."

Amber Upshaw Century 21 Alliance Properties
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"Taylor K. gave us customer support that we have not experienced from other installation services. He should be commended for his work ethic."

Becky Johnson Bond Equipment
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"Carlos was excellent! He went above and beyond to make sure our services were installed properly and we had plenty of training on how to use them. Thank you!"

Fern Buritica ABC Prosthetics & Orthotics
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"Taylor K. was awesome and Lawrence D. stayed in touch with our IT manager from the start. Definitely have and will recommend SpectrumVoIP to others."

Ken Jones Cary Industries
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"Had a very great experience with the set up of our new phones! They were able to figure out all of the problems that come along with an old building very quickly!"

Emily Boaz First United Methodist Church - Sherman
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"Jeremy was one of the best installers that I've had experience working with in over 30 years of technical management."

Robert Reeve Reeve Electric Company, Inc
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"Phones are working all the time without any downtime, no complaints"

Staff City of Pottsboro
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"Things have been good since we’ve on-boarded with SpectrumVoIP and it’s been an overall a good experience"

Zeeshan Vrani Prime Communications
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"Thank you for sending Chris H. out. He was very professional and extremely helpful…he went over and above what was requested…He is a great asset."

Staff Rolling Hills Apartments
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"I have been impressed with SpectrumVoIP. They seem attentive, thorough, efficient and on top of their game. A welcome relief from the nightmare that is AT&T"

Kurt Messerschmitt The FIG Group, LLC
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"I really notice, appreciate and am comforted by SpectrumVoIP and your ability and willingness to rise in the face of adversity…THANK YOU."

Jeff Madden AGAP of Texas
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Weathershield Operations
Weathershield O.
16:09 24 Oct 22
Miranda was very patient and helpful addressing my concerns and changes that I wanted to make to our auto attendant settings. I am so glad we made the switch to Spectrum!
Christopher Romita
Christopher R.
20:46 09 Nov 22
Miranda was WONDERFUL. She is definitely who you need to help you. She was efficient, very fast, and knew the answers to all of my questions
James Koehn
James K.
13:39 05 Nov 22
So far so good! Marissa was super helpful and accommodating throughout our installation and conversion!
Helen Nicholson-Amar
Helen N.
21:24 16 Nov 22
The service was great at Spectrum with Altagracia Galdamez. She was very patient. She has a beautiful personality and she took very good care of me.
Michael Miller
Michael M.
18:57 01 Nov 22
Great company and I really like the people that work there. Great people and very friendly staff. Customer service is excellent and the services are in my top 3 voip providers. Great feedback from customers who have uses this service.read more
Connie Bergara
Connie B.
22:24 04 Nov 22
Jared DeFreece provided the SpectrumVoIP phone training for me. He was very helpful and professional! He answered any questions that I had and thoroughly explained everything. I was very satisfied with his training.read more
Sheryl Puetz
Sheryl P.
14:45 10 Nov 22
Miranda Moore was awesome and took care of all my needs. She has been the best service rep I have ever came across.Thank you so much!
Ingrid Morales
Ingrid M.
17:38 11 Nov 22
Miranda Moore was very patient with my inquiry and she was able to resolve my issue during the call. I greatly appreciate her assistance!
serious448
serious448
18:45 21 Oct 22
I recently purchased the phone service from SpectrumVOIP & worked with Lavar McCree He did such an amazing job during the installation process & was communicating during the whole process to be as smooth as possible. I am so happy with the service & i want to thank Lavar for his professionalism & amazing skills & definitely will recommend this company to everyone.read more
Kasey Knotts
Kasey K.
18:07 28 Oct 22
From our project manager, LeVarr McCree, to our installer, Mike Buchanan, Spectrum has been amazing. It was an easy process switching from our current carrier....white glove service all the way.read more
Hayden Plank
Hayden P.
12:29 02 Nov 22
The customer service was great. Pat was very helpful on the phone to help me with my issues. Thank you.
Rachelle Knobloch
Rachelle K.
19:26 22 Nov 22
Called Pat bright and early this morning and found her to be such a huge help with my issues. She researched and had me up and running in less than 15 minutes. Thank you for the excellent service!read more
Lynn County
Lynn C.
18:36 31 Oct 22
Tiffani was so very helpful helping to fix my issues. I appreciate her patience, dedication and knowledge. Thank you so much!
Melinda Herron
Melinda H.
17:21 28 Oct 22
LeVarr McCree was amazing!! He helped me learn the new system and was very friendly and patient with me. I highly recommend him!! He's a gem!!
Will
Will
20:34 17 Nov 22
We went with Spectrum because of the service they told us we'd get. They've already surpassed what we expected!Great install to get us over some big bumps, and great, unlimited training.Thank you to Jeff for having an incredible amount of patience with all of my questions. THANKS!read more
KEVIN ALLEN
KEVIN A.
13:15 11 Nov 22
Everything has been great so far! From set up to training it has been a breeze and they are very punctual with being responsive. Jeffery Edwards was a fantastic trainer that spend an hour going over their portal with me and showed me the ropes. I would highly recommend Spectrum VoIP!read more
Alexis Bibby
Alexis B.
14:56 11 Nov 22
Miranda Moore, Technical Services - CSR, was able to resolve our issue for technical support and also helped us avoid any unnecessary costs. Thank you for your positive attitude and for resolving our issues.read more
Allyson Morgan
Allyson M.
19:09 23 Nov 22
LeVarr McCree, our Project Manager, was absolutely fantastic! He goes the extra mile and builds a relationship with the customer and is immensely concerned for his clientele. There are not many people who are like this anymore and it was extremely refreshing working with LeVarr.Any questions you could have and he is trying his best to get you that answer ASAP.I personally believe he deserves a raise for his hard work and dedication to his clients!read more
Anamaris Pérez
Anamaris P.
18:26 09 Nov 22
I loved working with Jody Morris and the technicians she sent my way were nothing but amazing, knowledgeable, easy to work with and extremely helpful. This move was so stressful to say the least but she helped me manage it all with all the right answers and ease. I would work with her again any day.read more
WM Stanford
WM S.
17:28 21 Nov 22
I had made a really dumb mistake and deleted an entire que out of our call center software. I called Spectrum and was lucky enough to get Miranda. She was courteous and efficient, and she made little work of correcting MY mistake. I was surprised at the level of service that I received today. Customer service has really seemed to take a back seat within a lot of companies over recent years. Clearly, Spectrum does not put customer service anywhere but number one on their service levels!Thanks, Miranda.read more
John Reinke
John R.
15:58 27 Oct 22
Like all the Spectrum VoIP personnel, Luis gave us great technical support. Took the time to make sure we understood the process of creating holiday messages and asked if there were any other questions we might have. A good experience every time we call.read more
Lorena Hinojosa
Lorena H.
05:10 15 Nov 22
Pat V. was my representative who assisted me today; I was having a bad day due to the issue I had to deal with. Pat was absolutely wonderful; got everything taken care of and more! Thank you Pat for giving me a great experience and making my Monday better.read more
Brightstar Care
Brightstar C.
21:48 13 Oct 22
Posting this as BrightStar Care - San Antonio, after adding a new branch to our company everything went smoothly however there was one issue that was quite jarring at first. The new branch location did not populate on our desk phones so it was quite tedious needing to have a written copy of all the extensions at our new location as we could not find them on the phones directory. After submitting numerous tickets and waiting weeks fora resolution, no one seemed to be able to find the solution. That is however, until it landed in the hands of Tiffani Haggard. Tiffany was extremely attentive to our request and always followed through not just with an answer but a constant stream of updates on how her and her team were working with me to get the problem solved. It may have taken a little over 20 days and I know most customers could be quite displeased at that but because she gave us as many updates on the status of the problem as she could, I knew the problem would be resolved eventually and just let her and the team do their thing and get the job completed. Patience will go a long way and the reward was everything I had hoped for. Thank you again Tiffani for all your hard work.read more
Amy Mendoza
Amy M.
19:23 23 Nov 22
Pat did an amazing job walking me through the set up of our out of office messages. She was very patient and knew the answers to everything I needed help with.
Phillip McTaggart
Phillip M.
22:58 26 Oct 22
The team was Awesome. Mat Thomas, Antonio Pope and Richard Brown were great to work with. I would recommend this team to anyone!!!
Mark Simington
Mark S.
19:53 15 Nov 22
I was fed up with being overcharged and long customer service wait times with AT&T. I contacted SpectrumVOIP and had an excellent experience from the first call to having my new phones installed. I want to give two of the people that made my transition a great experience the props they deserve. Project manager LeVarr McCree kept in contact and worked hard to meet my transition deadline so I would not be charged for an additional month with AT&T. He is an asset Spectrum would be foolish not to retain. The other is Sam Silva. He showed up early for my install appointment and made sure that my new phones were working and we knew how to use them. He did not rush and answered all my questions clearly and professionally. I am 100% satisfied with the every aspect of the transition from AT&T to SpectrumVIOP.read more
SERVICE SUPPLY ACCT
SERVICE SUPPLY A.
20:06 22 Nov 22
Miranda has the best customer service. She gave me her 100% attention and made sure my phones were up and running. You need to hire people like Miranda.Thank you Miranda for caring.read more
News APS
News A.
19:36 09 Nov 22
It has been a while since we updated our company voicemail greeting so I needed Spectrum VoIP's support to do this. (First, I checked their YouTube vids, and their FAQs but terminology varies and I wasn't able to accomplish what was needed.) I called Support for help and Rickey was outstanding! He was patient, cordial - make that friendly, and very helpful. He verified that all changes were made as we desired. I had already spent over an hour researching how-to's and Rickey saved me a massive amount of additional time! I am grateful and I hope Spectrum VoIP knows what an asset they have in Rickey. BRAVO!read more
Jon Velfort
Jon V.
13:51 20 Oct 22
Everyone at Spectrum was amazing and did an excellent job getting my phone set up and dealing with my previous provider to give me the most convenient transition possible. the phones, user portal, and setting all work very well and the pricing is hard to beat!read more
Crystal Machac
Crystal M.
13:48 16 Nov 22
I cannot say enough about how ABSOUTLEY thrilled I was to work with Miranda Moore. Not only was she extremely knowledgeable on the interworking's of the portal addressing ALL of my many repair requests, she took the time to walk me through the process so I am am to make updates and changes myself. Her efficiency, patience and exceptional customer service is something that is lacking nowadays making her a true treasure!!!! A once unsatisfied customer is now an extremely satisfied customer!!! Thank you Miranda!read more
Tricia Maddin
Tricia M.
15:23 25 Oct 22
Working with David Gilarranz and Gabriel Montez during this transition has been a great experience. They are very knowledgable in what they do and actually about our satisfaction.read more
Hannah Walker
Hannah W.
18:23 11 Nov 22
Maranda Moore in support was amazing! She fixed the issue in less than 5 minutes and was so easy to work with.
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