Cloud PBX Phone Systems Built for
Modern Business

Migrate your business phone system to the cloud with SpectrumVoIP's secure, scalable, and fully managed solution, and benefit from enterprise-grade calling, advanced features, and 24/7 support.
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What Is a Cloud-Based Phone System?

A Cloud phone system is a cloud-based system that manages business calls over the internet rather than relying on on-premises hardware. Unlike traditional systems, a cloud solution is hosted securely off-site and accessed through the cloud.
Operates Entirely in the Cloud
Scales Instantly
Supports Remote and Hybrid Teams
Requires Minimal On-Site Hardware
Receives Automatic Updates and Maintenance

Why Modern Businesses Are Moving Operational Phone Systems
To the Cloud

Businesses are moving away from traditional PBX systems because they’re costly, rigid, and difficult to scale. A cloud replaces on-site phone hardware with a flexible, cloud-based phone system platform designed for modern work environments.A cloud phone system gives your business the flexibility and reliability traditional systems simply can’t match.
Integration Providers
Click to Call
Call Popping
Call Logging
Pushed Recordings

Clio

Elead

Follow Up Boss

Freshdesk

HubSpot

Leadsquared

MS Dynamics

NetSuite

Redtail

NetSuite

QQCatalyst

Redtail

Salesforce

Sugar

Zendesk Sell

Zoho

Agency Matrix

Agencyzoom.com

Allstate eAgent

Copper

EZLynx

FreeAgent

Merchantos

Onebill Link

Vin Solutions

Onebill Link

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Denotes Additional Licensing Required
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Traditional PBX
Cloud PBX

Customer Texting

On-site servers and physical hardware

No on-site PBX hardware

Maintenance Costs

High upfront and maintenance expenses

Lower operating expenses

Scalability

Limited scalability

Easy scalability across locations

Upgrades

Manual upgrades and repairs

Automatic updates and improvements

Flexibility

Requires Internal IT

A cloud PBX phone system gives your busimess the flexibility and reliability traditional systems simply can´t match.

R120
R200
R540

Optimized For

Maximizing Camera Coverage

General Visibility

Parking Lots

Image Sensor

2MP

5MP

8.3MP

Night Vision

100ft in Low Light

100ft in Low Light

130ft in Low Light

Storage

128GB

128GB+

30-Day Cloud Storage

Retention

20 Days

30 Days

30 Days

Ethernet Connectivity

Yes

Yes

Yes

Indoor/Outdoor

Yes

Yes

Yes

Tracked Behavior

Yes

Yes

Yes

Business Internet
Consumer ISP

Bandwidth

Dedicated to you

Shared with all

SLA

Guaranteed by contract

No guarantees

Support

Priority business team

Standard queue

Uptime

99.9% guaranteed

Best effort

Multi-Site

All your locations, one account

Single address

Scalability

Grows with your business

Limited options

Feature
AI Surveillance
Traditional CCTV

Threat Detection

Real-time AI- alerts

Records footage only

False Alerts

Filtered by AI

Frequent false alarms

Weapon Detection

Yes

No

Remote Access

Cloud-based

DVR access required

Multi-Site Visibility

Unified dashboard

Separate systems

Scalability

Easily expandable

Hardware-heavy upgrades

Auto Attendants

Auto Attendants

Set up automated greetings and call routing for incoming calls to provide a professional, efficient caller experience.

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Call Queues

Call Queues

Create and manage an unlimited number of call queues to efficiently handle incoming calls based on specific criteria or departments.

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Call Forwarding

Call Forwarding

Stay connected and accessible on the go by forwarding incoming calls to any designated phone number or device.

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Call Popping

Call Popping

Notify users of incoming calls with customizable call announcements that provide essential caller information before answering.

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Customer Portal

Customer Portal

Access our Web Portal to manage your VoIP system, configure settings, and access tools to optimize your communication experience.

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Admin Dashboard

Admin Dashboard

Control users, call routing, devices, and system settings from a centralized dashboard built for administrators.

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Agent Queue Status

Agent Queue Status

Monitor the real-time status of agent queues to ensure efficient call distribution and minimize wait times for callers.

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Voicemail to email

Voicemail to email

Auto transcribe voicemail messages into text and deliver them to your email inbox, allowing for convenient access and storage.

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Caller ID

Caller ID

Identify incoming callers before answering to personalize responses and prioritize calls based on caller information.

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Call Recording

Call Recording

Record calls to review customer interactions for employee training, regulatory compliance, or to resolve disputes.

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Custom
Hold Music

Custom Hold Music

Keep callers engaged and entertained with custom hold music or messages, enhancing the caller experience during wait times.

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Intercom

Intercom

Enable instant communication between intercom-enabled devices, facilitating quick communication within multiple locations.

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Mobile
Application

Mobile Application

Make or receive calls, access voicemails, and collaborate with colleagues from our mobile app to stay connected on the go.

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Unlimited Auto Attendants

Unlimited Auto Attendants

Set up automated greetings and call routing for incoming calls to provide a professional, efficient caller experience.

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Visual Voicemail

Visual Voicemail

Access and manage voicemail messages visually through our intuitive interface, and prioritize, listen to, and delete messages with ease.

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3-Way-Conferencing

3-Way-Conferencing

Collaborate effortlessly in your VoIP business phone with up to two additional participants in real-time discussions or impromptu meetings.

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Active Directory Integration LDAP

Active Directory Integration LDAP

Sync user authentication and access rights with your existing Active Directory infrastructure to enhance security by centralizing user credentials.

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Wait Time Announcement

Wait Time Announcement

Inform callers of estimated wait times while they are in the call queue, managing expectations and reducing frustration.

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Voicemail
Notification

Voicemail Notification

Receive instant email notifications when new voicemail messages are received, ensuring timely retrieval and response to important messages.

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Unlimited Rollover Lines

Unlimited Rollover Lines

Ensure that incoming calls are always handled with unlimited rollover lines, providing reliability during peak call volumes or unexpected traffic surges.

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Unlimited Ring Groups

Unlimited Ring Groups

Create ring groups to ring multiple phones simultaneously for incoming calls, ensuring that calls are promptly answered and efficiently distributed.

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Unlimited
Call Queues

Unlimited Call Queues

Create and manage an unlimited number of call queues to efficiently handle incoming calls based on specific criteria or departments.

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Time-Based Schedules

Time-Based Schedules

Customize call routing and forwarding based on predefined schedules, enabling flexible call handling at different times of the day or week.

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Speed Dial

Speed Dial

Program frequently dialed numbers for quick and easy access, saving time and simplifying the calling process for commonly used contacts.

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Skills-Based
Routing

Skills-Based Routing

Route incoming calls to the most appropriate agent or department based on predefined skills or qualifications.

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Shared Line Appearance

Shared Line Appearance

Share a single phone line across multiple devices or users, enabling seamless call handling and collaboration within teams or departments.

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Redial

Redial

Quickly redial the last dialed number with the touch of a button, saving time and effort when making repeated calls or callbacks.

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Real Time Queue Stats

Real Time Queue Stats

Gain real-time insights into call queue performance and agent activity to optimize call handling and customer service efficiency.

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Queue Call Back

Queue Call Back

Offer callers the option to receive a callback when an agent becomes available instead of waiting in the call queue.

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Presence Monitoring

Presence Monitoring

View colleagues' or team members' real-time availability, enabling informed communication decisions and promoting collaboration.

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Portal Contacts

Portal Contacts

Manage and access your contact list through our web portal, ensuring that important contacts are readily available for efficient communication.

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Paging

Paging

Broadcast announcements or messages to multiple phones or paging devices simultaneously, facilitating communication and coordination.

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Unlimited Local & Long Distance Calling

Unlimited Local & Long Distance Calling

Enjoy unlimited local calling and long-distance calling to domestic and international destinations, without worrying about per-minute charges.

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Hot Desking

Hot Desking

Promote flexibility and efficiency in the workplace by allowing employees to log in to any office desk phone.

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Fax to Email

Fax to Email

Receive incoming faxes directly in your email inbox as digital attachments, eliminating the need for dedicated fax machines.

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Extension Dialing

Extension Dialing

Easily connect with colleagues or departments within your organization by dialing their extension numbers.

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Escape From Call Queue

Escape From Call Queue

Allow callers to exit the call queue and either leave a voicemail or request a callback.

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Email to Fax

Email to Fax

Convert emails into fax documents and send them directly from your email client to reduce reliance on traditional fax machines.

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Direct Numbers

Direct Numbers

Assign dedicated phone numbers to individual users or departments to facilitate direct communication.

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Dial by Name

Dial by Name

Enable callers to reach desired contacts by dialing their names using an automated directory assistance feature.

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Dial by Extension

Dial by Extension

Simplify internal communication by allowing users to reach specific colleagues or departments directly by dialing their extension numbers.

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Custom Queue Hold Music

Custom Queue Hold Music

Enhance the caller experience with custom hold music or messages while they wait in a queue.

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Custom Greetings

Custom Greetings

Personalize the caller experience with custom greetings and messages to create a professional first impression.

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Dial by Conference Bridge

Dial by Conference Bridge

Host virtual meetings with multiple participants to facilitate collaboration and communication regardless of geographic location.

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Company Directory

Company Directory

Access a centralized directory of company contacts, providing quick and convenient access to colleagues’ contact information

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Caller ID Routing

Caller ID Routing

Route incoming calls based on caller ID to the appropriate department or individual, ensuring calls reach the right agent.

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Call Routing Failover

Call Routing Failover

Automatically reroute calls to designated backup numbers or destinations during network issues or service disruptions.

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Call History

Call History

Access a comprehensive record of all incoming, outgoing, and missed calls for reference and analysis.

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Call Announcement

Call Announcement

Notify users of incoming calls with customizable call announcements that provide essential caller information before answering.

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Call Analytics

Call Analytics

Gain actionable insights into call metrics, trends, and patterns to optimize performance and resource allocation

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Blacklisting

Blacklisting

Safeguard your business from unwanted callers or spammers by blocking specific numbers.

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Barge

Barge

Supervise or manage ongoing calls discreetly and intervene when necessary.

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How Our Cloud Phone
System Works

Reliability isn’t a promise, it’s something you earn over time. Year after year, businesses trust SpectrumVoIP to keep their teams connected with systems that are built to last and supported by real people.
Discover Our Customer Stories

How Our Cloud Phone
System Works

Talk to an Specialist
01
Business Assessment
We learn about your team size, call volume, and workflows.
02
Custom Configuration
Your VoIP system is designed to fit your business, not the other way around.
03
Professional Installation
Phones are configured, deployed, and tested before going live.
04
Number Porting and Go-Live
We handle the transition with minimal disruption.
05
Ongoing Support & Monitoring
Your system is monitored and supported 24/7 by real technicians.

Why Choose SpectrumVoIP for Your
Business Phone System

Built Around Service, Not Contracts, A Phone Company That Answers the Phone.

We prioritize your business communications with enterprise-grade systems that unify your entire company. All delivered at one flat rate with unlimited features, plus white-glove setup and 24/7 human support.

Industries / Businesses
We Serve

No two businesses communicate the same way. We start by listening, learning how your team operates, and designing a system that fits the way you work.
Find Your Industry

Upgrade Your Current Service With Our
VoIP Add-Ons

Experience enhanced communication, added reliability, and greater flexibility with optional add-ons designed to extend your business phone system.
View All Add-Ons

17+

Business Texting

Enable two-way SMS and MMS messaging from your business phone number. Communicate with customers through text for appointment reminders, quick updates, and customer support.

255,000+

Fax

Send and receive faxes securely without traditional fax machines. Our digital fax solution allows you to manage inbound and outbound faxes directly from email or an online portal.

15M+

Emergency Lines

Ensure access to emergency services with a dedicated emergency line support and maintain compliance by providing emergency calling capabilities, even during unexpected system disruptions.

Frequently Asked Questions About Our
Cloud Phone System

A cloud phone system is a modern business communication solution that operates over the internet instead of traditional phone lines. Also called a cloud based phone system or cloud based telephone system, it delivers calling, voicemail, extensions, and collaboration tools through secure online infrastructure. Companies use business phone systems in the cloud to reduce hardware costs and improve flexibility.

A cloud phone system uses VoIP technology to transmit calls over the internet, but they aren’t exactly the same. VoIP is the underlying technology, while a cloud based phone system for business is the complete communication platform that includes advanced features like call routing, auto attendants, analytics, and integrations.

Traditional landlines rely on physical copper wiring and on-site equipment. In contrast, business phone systems in the cloud operate entirely online. A cloud phone eliminates bulky hardware, offers remote access, and scales easily as your business grows.

The cost SpectrumVoIP's cloud phone system depends on the service you aquire and temporality. Our fees consist on a monthly or term contract, which helps small and mid-sized businesses like yours to manage budgets more effectively than traditional systems that require expensive upfront purchases.

For more information: https://www.spectrumvoip.com/pricing/

Other cloud based phone system plans charge per user, with bundled features included. We manage monthly or term charges, as too bundles and one-time fees.

SpectrumVoIP's cloud based telephone system includes features like auto attendants, call forwarding, call popping, call queues, call recordings, routings, click to call and unified caller I, among other features.

Yes. Most cloud phone systems include voicemail-to-email functionality, and many offer voicemail transcription. This allows users of a cloud phone system to receive messages instantly in their inbox, improving responsiveness and productivity.

Many cloud based phone systems for business offer built-in call recording and real-time analytics. These features help businesses monitor call quality, train employees, and track performance metrics, key advantages of switching to a cloud phone system.

SpectrumVoIP's cloud based phone system solutions are designed for simple, fast deployment. We also offer expert IT and white glove installation guidance 24/7 for your comfort.

For reliable performance, a cloud based telephone system typically requires at least 100 kbps upload and download per active call. Faster speeds ensure better call quality and support additional features offered by business phone systems in the cloud.