Every call represents a potential opportunity, a new customer inquiry, a support request, or an urgent business need. When calls go unanswered or routed incorrectly, businesses risk losing leads and creating poor first impressions.
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Our AI receptionist, “Iris”, introduces intelligent call handling to your VoIP system, ensuring every caller receives immediate attention. The AI answers calls instantly, understands caller intent, and guides conversations to the right destination without requiring manual intervention.
By automating call routing, scheduling, and follow-up messaging, your business can reduce missed opportunities while maintaining a professional and responsive customer experience. Our AI receptionist acts as a consistent digital front desk, helping organizations manage call volume efficiently while allowing staff to focus on higher-value tasks.
Never Miss a Call with SpectrumVoIP’s
AI Receptionist
2
Iris Answers Instantly
AI Receptionist greets the caller and asks how she can help.
1
A Call Comes In
A customer calls your business number.
3
The Call Is Handled
Questions are answered, texts are sent with info, meetings scheduled, or the call is routed with context.
“I’m Iris, your AI Receptionist. I’m here to greet your callers with a friendly, natural voice and represent your business just like a real front desk would. You can customize how I sound, what I say, and how I respond, so every call feels consistent and on-brand.”
Iris
Your AI Receptionist
What’s included
• 200 minutes of AI call handling •
• Calendar access for scheduling •
• Customizable voice and greetings •
• Intelligent call routing •
• Smart text messages for Payments, Scheduling and Business hours & info •
Additional usage
$0.50 per minute after 200 minutes
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Frequently Asked Questions About Our
AI Receptionist Add-On
AI Receptionist is a SpectrumVoIP service that answers calls, routes callers, and sends texts automatically using Iris’s voice and personality.
Iris is the friendly personality behind AI Receptionist. She is the voice callers hear when they call your business.
Yes. You choose business hours, after hours, overflow rules, and routing behavior.
Absolutely. Many customers begin with after hours or overflow calls.
That’s up to you. You can configure your AI Receptionist to introduce itself however fits your brand. Most businesses find that callers care less about whether it’s AI and more about whether it’s helpful, and ours is.
Absolutely. When a caller needs a human touch, the AI Receptionist routes them to the right person on your team with context, so no one has to repeat themselves.
It won’t just leave your caller hanging. If a question falls outside what it’s been trained on, it takes a message, captures the caller’s details, and flags it for follow-up so nothing slips through the cracks.
Every single day, 24/7, 365. Your AI Receptionist doesn’t take lunch breaks, sick days, or holidays. Every call gets answered, no matter when it comes in.
Yes. Unlike a human receptionist, it never puts anyone on hold because it’s already on another call. Peak hours, Monday mornings, whatever. Every caller gets answered immediately.
If you’re already on SpectrumVoIP, the AI Receptionist is built right in to the Stratus portal. No third-party integrations, no extra setup headaches. It’s all part of the same system.
Our AI Receptionist currently supports English, Spanish, and Portuguese, with more languages coming soon. Great for businesses serving diverse communities.
Yes. Our prompt engineers work directly with you to customize and perfect how your AI Receptionist sounds, what it says, and how it handles calls. It represents your business, so we make sure it actually sounds like it.
Night and day. Old IVR systems make callers navigate a maze of menus and button presses. Our AI Receptionist actually listens, understands what the caller needs, and responds like a real person would. No more “press 1 for sales, press 2 for support.
Yes, and this one is a game-changer. After a call, your AI Receptionist can automatically send a follow-up text with links, confirmations, or next steps without anyone on your team lifting a finger.
